Payment Writeback Delay – Ongoing Processing Issue

Update timeline

1. investigating Aug 11, 2025, 02:20 PM UTC

   Hello, We are experiencing a significant delay and backlog, with several transactions still pending processing in payments writeback. Given the current situation, you may want to consider posting payments manually in the meantime. If you choose to post your payments manually, please let us know. If you prefer to wait, we’re working on resolving the issue as quickly as possible and will provide an estimated timeline as soon as it is available. If you have any questions or need assistance with posting manually, please don’t hesitate to reach out to [email protected]. We will update this page as soon as more information is available. Thank you for your patience.

2. investigating Aug 11, 2025, 03:40 PM UTC

   Hello, We are still working to identify the causation of this issue to apply preventative measures. Most transactions have now finished processing, and we expect the remaining transactions to be completed by the end of today. We will provide a final update once all processing is complete. Thank you for your patience.

3. resolved Aug 11, 2025, 06:28 PM UTC

   Hello, We have identified that the issue was caused by a human error during an update on Friday. All payments have now been successfully posted. We are working closely with our third-party partner to ensure this does not occur in the future. We apologize for the disruption this delay has caused! Thank you for your patience and understanding.