Aiwyn incident

Last Mile - Investigating Taxpayer Signature Missing Errors

Minor Resolved View vendor source →

Aiwyn experienced a minor incident on February 10, 2026, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 02:32 PM UTC
Resolved
Feb 12, 2026, 05:47 PM UTC
Duration
2d 3h
Detected by Pingoru
Feb 10, 2026, 02:32 PM UTC

Update timeline

  1. investigating Feb 10, 2026, 02:32 PM UTC

    After resuming Tax File automations on February 9, 2026, we observed a large number of requests being returned with the error “Taxpayer signature missing on a form that requires a taxpayer signature.” The issue was identified during routine monitoring, and the team is currently investigating the root cause and potential impacts.

  2. identified Feb 11, 2026, 02:27 PM UTC

    We have identified the cause of the Taxpayer signature missing errors impacting Tax File automations. Our Engineering team is actively working on implementing a fix. At this time, we are continuing to monitor automation processing and overall system performance while remediation efforts are underway.

  3. resolved Feb 12, 2026, 05:47 PM UTC

    A fix has been deployed to address the “Taxpayer signature missing” errors impacting Tax File automations. Since deployment, 8879PE forms are being classified correctly, and the previously reported error is no longer appearing in automation requests. We have continued to monitor processing and have not observed any recurrence of the issue.