Aiwyn incident
Service Disruption: Aiwyn Firm & Client Portal
Aiwyn experienced a critical incident on June 12, 2025 affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:33 PM UTC
We wanted to inform you that Aiwyn's firm and client portals are currently inaccessible or in a severely degraded state. Firm and client users are not able to login or create an account, or process payments as a guest. This outage is related to a widespread outage with Google Cloud Services. We're actively monitoring this situation and will work to provide an update as soon as possible.
- monitoring Jun 12, 2025, 09:04 PM UTC
We wanted to confirm that our firm and client portals are accessible again. Clients are able to receive invoices and process payments, and any delayed record updates are now in progress. We will continue to monitor and provide further updates if needed, thank you again for your patience.
- resolved Jun 12, 2025, 10:45 PM UTC
Aiwyn's firm and client portal outages are fully resolved at this time. Any delayed records will be updated and emails will be delivered as expected. If you have any further questions or concerns, please contact [email protected]. Thank you.