Aiwyn experienced a minor incident on October 20, 2025 affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 04:53 PM UTC
We are monitoring an active outage with AWS that may affect Aiwyn services under specific circumstances. Some users may be unable to access certain features or see behavior different from what they expect. While we have not observed any confirmed impact to customers at this time, there is a potential for certain features to fail to load for new users or if an existing user clears their browser cache or accesses Aiwyn portals from a new browser or device.
- monitoring Oct 20, 2025, 04:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 07:36 PM UTC
The upstream AWS outage has been fully resolved and all Aiwyn services are operating normally.