Aiwyn experienced a major incident on April 25, 2026 affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 25, 2026, 06:19 PM UTC
We are currently investigating an issue where some statement notifications may have been sent to unintended recipients and may have included incorrect invoice information. Our team is actively working to identify the cause and resolve the issue. We will provide updates as more information becomes available.
- investigating Apr 25, 2026, 06:31 PM UTC
We are continuing to investigate this issue.
- identified Apr 25, 2026, 07:31 PM UTC
The issue has been identified and a fix is being implemented. We will provide updates as more information becomes available.
- identified Apr 25, 2026, 07:39 PM UTC
We have identified the source of the issue that caused some statements to be sent to unintended recipients and included incorrect invoice information. Our team is actively working on a resolution and taking steps to prevent further impact. We will continue to provide updates as progress is made.
- identified Apr 27, 2026, 03:53 PM UTC
We have identified the source of the issue that caused some statements to be sent to unintended recipients and included incorrect invoice information. As part of our resolution efforts, automated statements scheduled for today will not be sent. Our team is actively working toward a resolution and taking steps to ensure this does not recur. We will provide further updates as progress continues.
- identified Apr 28, 2026, 12:20 PM UTC
We’ve confirmed this is not a system-wide issue and have contacted all affected firms. We’ll provide another update once automated statement delivery has resumed and the issue is fully resolved.
- monitoring Apr 28, 2026, 02:14 PM UTC
Automated statement delivery will resume at 11:30 AM EST. Any statements that were not sent during the pause will be delivered as part of this process. We will continue to monitor closely and provide further updates as needed.
- resolved Apr 28, 2026, 08:02 PM UTC
The issue affecting automated statement sending has been resolved. The underlying cause has been corrected, the affected client and contact records have been restored to their previous state, and automated statement sending has been re-enabled. As a precaution, we restored statement sending in staggered batches today with active monitoring at each step, and have not observed any further unintended sends. Normal service is fully restored. We have reached out directly to the small number of firms whose clients were affected by an unintended statement during this incident. If you have not heard from us individually, your firm was not impacted. We are sorry for the disruption this caused, and appreciate your patience while we worked through it.