Aiwyn experienced a major incident on May 27, 2025 affecting Aiwyn Firm Portal, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 27, 2025, 02:23 PM UTC
Hello, We want to inform you that our system is currently experiencing degraded performance due to an outage at a third-party vendor, which may affect your ability to fully access or utilize your firm portal. Please note, the client portal is not affected. The causation has been identified and our engineering team is working to find an alternative workflow as quickly as possible. While some functions may still be available, you may experience slowness or intermittent service disruptions during this time. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. We are committed to maintaining transparent communication and will keep you updated on our progress. If you have any questions or need assistance, please don’t hesitate to reach out to our support team at [email protected]. Thank you.
- monitoring May 27, 2025, 03:07 PM UTC
Hello, We’re writing to provide an update on the recent service disruption. We are now seeing signs of recovery across the platform. Most services have been restored, though some users may still experience slower-than-normal performance as we continue to monitor and put in place protections against third-party outages like this in the future. We remain actively engaged in ensuring full service stability and performance. Our engineering team is closely monitoring all systems and will continue to take corrective action as needed. We appreciate your patience and understanding as we work toward full resolution. We will share a final update once service has been fully normalized. If you continue to experience issues or need support, please don’t hesitate to contact us at [email protected]. Thank you again for your trust and partnership.
- resolved May 27, 2025, 05:53 PM UTC
We’re pleased to confirm that the recent service degradation has been fully resolved. All systems are now functioning normally, and you should no longer experience any performance issues. The disruption was related to an issue with a third-party service provider. While their systems have since recovered, we recognize the importance of resilience and continuity in our own platform. To that end, our engineering team is actively implementing a long-term fix designed to minimize the impact of similar third-party disruptions in the future. This includes infrastructure improvements and new fallback mechanisms to ensure more consistent performance for your firm even under external service strain. We sincerely appreciate your patience and understanding throughout this incident. If you have any lingering questions or require assistance, please don’t hesitate to contact us at [email protected]. Thank you.