Aiwyn experienced a minor incident on January 30, 2025 affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2025, 09:45 PM UTC
Hello, Aiwyn has been alerted of a temporary delay in retrieving new data updates from practice management systems due to an issue that occurred with one of our third-party platforms as of 4:30 pm est. The platform has identified the issue and we are waiting on an update to ensure service is restored to normal. We're not actively reading new data, but as soon as the connection is restored, we will follow up right away. If you have any questions, please reach out to [email protected]. We are so sorry for the inconvenience! Thank you.
- resolved Jan 30, 2025, 10:13 PM UTC
This incident has been resolved and our team has confirmed that data is flowing as expected again. Thank you so much for your patience!