Aiwyn incident

PayNow+ SharePoint Invoice PDF processing currently unavailable

Aiwyn experienced a major incident on July 7, 2026 affecting PayNow+ (Connect), lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started: Jul 07, 2026, 07:37 PM UTC
Resolved: Jul 09, 2026, 05:25 PM UTC
Duration: 1d 21h
Detected by Pingoru: Jul 07, 2026, 07:37 PM UTC

Affected components

PayNow+ (Connect)

Update timeline

identified Jul 07, 2026, 07:37 PM UTC

Automatic invoice syncing from SharePoint servers is temporarily unavailable due to a connection issue. The issue has been identified and we are currently working on a resolution.
monitoring Jul 08, 2026, 02:52 PM UTC

We've identified a resolution and have contacted all affected firms with the steps needed to restore automatic invoice syncing from SharePoint. We're working directly with each firm to apply the fix and will share further updates as syncing is restored.
resolved Jul 09, 2026, 05:25 PM UTC

Automatic invoice syncing from SharePoint has been restored. We've identified and confirmed the fix, and it is working for affected firms.