Aiwyn experienced a major incident on May 7, 2026 affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 07, 2026, 02:14 PM UTC
Aiwyn's technical teams have identified an issue with certain functions failing to load or erroring. This includes engagement letters, projects and contact records. Our teams are urgently working on a fix and we will notify you as soon as it's been released and all functionality is restored. If you have any other questions in the interim please contact [email protected], thank you.
- identified May 07, 2026, 02:25 PM UTC
The client portal is still operational, clients are able to access and sign engagement letters and process payments. Some functions like accessing and upload requests are not accessible.
- resolved May 07, 2026, 03:09 PM UTC
Aiwyn's technical teams have deployed a fix and can confirm all functionality and features in the portals are fully restored. If any users report any issues moving forward, please contact [email protected] so we can assist further.