Aiwyn experienced a critical incident on February 24, 2026 affecting PayNow, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 24, 2026, 02:57 PM UTC
We are currently investigating an issue impacting PayNow payment links.When accessing payment links, the payments page appears blank and does not load as expected. Our Engineering team is actively working to identify the root cause and assess the scope of impact. We will provide updates as soon as more information becomes available.
- identified Feb 24, 2026, 03:12 PM UTC
The issue has been identified and we are currently working on a fix.
- resolved Feb 24, 2026, 03:28 PM UTC
The issue has been resolved affecting payment pages and users are able to successfully submit payments. We apologize for any inconvenience this may have caused and will be debriefing with the team to determine the root cause and to ensure appropriate measures are put in place to prevent this from happening again in the future.