Aiwyn experienced a major incident on November 5, 2025 affecting Stripe API, lasting 20h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 05, 2025, 05:38 PM UTC
Aiwyn is aware of and monitoring reports of delayed payment deposits for November 5th, 2025. Our payment processor Stripe, which facilitates the movement and deposit of funds is diligently investigating delayed payment deposits. All other Aiwyn functionality, including the firm and client portal and any integrations are fully functioning as expected. As soon as we have more information on delayed deposits we will let you know. We appreciate your patience, and if you have any questions in the interim please contact [email protected].
- identified Nov 05, 2025, 05:38 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 06, 2025, 02:05 PM UTC
We appreciate your patience here while our payment processor Stripe confirmed all expected payouts were delivered. If you have any further questions or need assistance, please contact [email protected].