Aiwyn incident
Service Disruption: Client and Firm Portal Access
Aiwyn experienced a critical incident on June 3, 2025 affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2025, 03:49 PM UTC
Hello, We are currently investigating an issue impacting the availability of our client and firm portals. Users may encounter a persistent loading screen when attempting to log in or navigate within the portal. Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We will share updates as we make progress and notify you once full service has been restored. We apologize for the inconvenience and appreciate your patience. Thank you, The Aiwyn Team
- resolved Jun 03, 2025, 03:58 PM UTC
Hello, We have resolved the issue that was affecting access to the client and firm portals. The problem was caused by an unexpected conflict introduced during a recent product release, which resulted in a perpetual loading screen for some users. Our engineering team quickly identified the root cause and deployed a fix to restore full functionality. All services are now operating normally, and users should be able to access the portals. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding while we worked to restore service. Thank you, The Aiwyn Team