Aiwyn experienced a major incident on November 20, 2025 affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal, lasting 5h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 20, 2025, 04:11 PM UTC
Aiwyn's technical teams have identified and are working to resolve a delay in data updates that started earlier this morning. The firm and client portals are fully functional, but users may experience delays in updates to invoices, payments, contacts, clients, staff adjustments or other record changes over the last few hours. All other processes including sending invoices, statements, and processing payments are fully functional. In the interim if you have an questions please do not hesitate to contact [email protected].
- resolved Nov 20, 2025, 10:01 PM UTC
Thank you for your patience while our technical teams worked diligently to get this issue resolved. All data updates, including clients, contacts, AR records, engagements, jobs and other details are caught up and processing as expected now. If you notice any discrepancies or have further questions please do not hesitate to contact us at [email protected].