Aiwyn incident
Service Disruption: Firm and Client Portals Unavailable
Aiwyn experienced a critical incident on September 24, 2026 affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal and 1 more component, lasting 16h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2026, 05:34 PM UTC
We are aware of an issue affecting the availability of the Aiwyn Firm Portal and Client Portal. Users may be unable to access either portal at this time. Our team is actively investigating and working to restore service as quickly as possible. We will share an update as soon as possible.
- investigating Sep 24, 2026, 06:51 PM UTC
The Aiwyn Firm Portal and Client Portal are still unavailable in both our Production and Staging environments. Our team is still working on a fix and looking into what caused the outage. We will post another update as soon as possible.
- investigating Sep 24, 2026, 06:52 PM UTC
We are continuing to investigate this issue.
- identified Sep 25, 2026, 12:13 AM UTC
We are still working to restore the Aiwyn Firm Portal and Client Portal. Both are still unavailable in the Production and Staging environments. We've made progress and have identified the issue, but we expect both portals to stay unavailable until tomorrow, Friday, September 25. We'll post our next update by 9:00 a.m. ET tomorrow, or sooner if service resumes. Thank you for your patience while our team works to restore service safely.
- monitoring Sep 25, 2026, 05:00 AM UTC
We have restored the Aiwyn Firm Portal and Client Portal, and we are monitoring closely for any operational anomalies. We'll post our next update by 9:00 a.m. ET tomorrow.
- resolved Sep 25, 2026, 10:33 AM UTC
The Aiwyn Firm Portal and Client Portal are back up and running and are stable. This issue is now resolved.