Elevated Error Rates
Timeline · 1 update
- resolved Apr 22, 2026, 02:47 PM UTC
Some customers may be experienced elevated API error rates. We have resolved the issue and are continuing to monitor the Zep service.
Zep Software Outage History
Zep Software is up right nowThere were 9 Zep Software outages since February 4, 2026 totaling 18h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
Elevated error rates on retrieval
Affected: API
Timeline · 2 updates
- investigating Apr 08, 2026, 04:16 PM UTC
We are currently investigating this issue.
- resolved Apr 09, 2026, 01:25 AM UTC
Resolved and monitoring.
Elevated API Error Rates
Timeline · 1 update
- resolved Mar 31, 2026, 06:34 PM UTC
Elevated API error rates for some operations occurred over a 3 minute period. We've identified the issue and resolved it. We continue to monitor the service for stability.
Service outage
Affected: APIWeb App
Timeline · 3 updates
- investigating Mar 23, 2026, 09:27 PM UTC
We are currently investigating this issue.
- monitoring Mar 23, 2026, 09:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 03:45 AM UTC
This incident has been resolved.
High API Error Rates
Affected: API
Timeline · 4 updates
- investigating Mar 23, 2026, 02:41 AM UTC
We're investigating elevated API error rates.
- investigating Mar 23, 2026, 03:00 AM UTC
We have identified the issue and implementing mitigations.
- monitoring Mar 23, 2026, 03:00 AM UTC
Mitigated. We're monitoring.
- resolved Mar 23, 2026, 03:40 AM UTC
Service is nominal. We're closing this issue.
Elevated API error rate
Affected: API
Timeline · 2 updates
- investigating Feb 25, 2026, 09:52 PM UTC
We are currently investigating this issue.
- resolved Feb 25, 2026, 10:02 PM UTC
This incident has been resolved.
Elevated API errors
Affected: API
Timeline · 3 updates
- investigating Feb 16, 2026, 04:52 PM UTC
We are currently investigating this issue.
- monitoring Feb 16, 2026, 05:22 PM UTC
A fix has been deployed and error rates have dropped to nominal. We'll continue monitoring the service for the next while.
- resolved Feb 16, 2026, 05:27 PM UTC
This incident has been resolved.
Elevated latency and error rates
Affected: APIWeb App
Timeline · 2 updates
- investigating Feb 10, 2026, 05:51 PM UTC
We are currently investigating this issue.
- resolved Feb 10, 2026, 09:00 PM UTC
This incident has been resolved.
Webapp elevated error rate
Affected: Web App
Timeline · 3 updates
- investigating Feb 09, 2026, 10:08 PM UTC
We are currently investigating this issue.
- identified Feb 09, 2026, 10:09 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 09, 2026, 10:26 PM UTC
This incident has been resolved.
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