Zep Software Outage History

Zep Software is up right now

Pingoru has recorded 37 incidents for Zep Software: 23 in the last 12 months and 7 in the last 90 days.

Source: status.getzep.com

37incidents recorded
23last 12 months
7last 90 days
2 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Zep Software in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202629 of 720 (1%)
May 202610 of 744 (0%)
June 202613 of 720 (0%)
July 202600 of 744 (0%)
August 202622 of 744 (0%)
September 202638 of 720 (1%)
October 202627 of 744 (1%)
November 202600 of 82 (0%)

Incidents, newest first

Minor October 30, 2026 Elevated API errors and latency 3h 43m API

Started Oct 30, 2026, 08:36 PM UTC· resolved Oct 31, 2026, 12:20 AM UTC

  1. investigating Oct 30, 2026, 08:36 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 30, 2026, 09:01 PM UTC

    Things are recovering, and we are continuing to investigate.

  3. monitoring Oct 30, 2026, 11:56 PM UTC

    We are continuing to monitor after applying an additional set of patches, but things continue to look healthy.

  4. resolved Oct 31, 2026, 12:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 16, 2026 Elevated error rate on API calls 3h 23m API, Web App, Episode Processing

Started Oct 16, 2026, 03:25 PM UTC· resolved Oct 16, 2026, 06:48 PM UTC

  1. investigating Oct 16, 2026, 03:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 16, 2026, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 16, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2026 Increased latency on searches 3h 37m API

Started Sep 15, 2026, 03:57 PM UTC· resolved Sep 15, 2026, 07:34 PM UTC

  1. investigating Sep 15, 2026, 03:57 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 15, 2026, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2026, 07:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2026 High latency on context retrieval and graph searches 2h 25m API

Started Sep 10, 2026, 03:45 PM UTC· resolved Sep 10, 2026, 06:11 PM UTC

  1. investigating Sep 10, 2026, 03:45 PM UTC

    We are currently investigating this issue.

  2. identified Sep 10, 2026, 04:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2026, 04:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 10, 2026, 06:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 3, 2026 Increased latency and errors 1h 55m API, Episode Processing

Started Sep 03, 2026, 09:48 PM UTC· resolved Sep 03, 2026, 11:44 PM UTC

  1. investigating Sep 03, 2026, 09:48 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 03, 2026, 09:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 03, 2026, 10:12 PM UTC

    We are impacted by an outage in AWS us-west-2 impacting multiple services. We've seen some recovery in latency, but continue to see errors and do not believe the outage is resolved on AWS' side. We will provide an update in the next 30-60 minutes as we learn more.

  4. monitoring Sep 03, 2026, 10:38 PM UTC

    AWS has begun to see some recovery, and we've seen that take effect within our own services. We will continue to monitor for errors and increased latency for the next 60 minutes.

  5. resolved Sep 03, 2026, 11:44 PM UTC

    We've continued to see healthy outcomes for our services, both in error rates and latencies, and consider this incident resolved after an hour of monitoring.

Read the full incident report →

Notice August 31, 2026 test incident that has no notifications to customers 9m Web App

Started Aug 31, 2026, 08:23 PM UTC· resolved Aug 31, 2026, 08:33 PM UTC

  1. investigating Aug 31, 2026, 08:23 PM UTC

    testing, please ignore

Read the full incident report →

Major August 27, 2026 Retrieval and episode processing 2h 23m API, Episode Processing

Started Aug 27, 2026, 07:39 PM UTC· resolved Aug 27, 2026, 10:02 PM UTC

  1. investigating Aug 27, 2026, 07:39 PM UTC

    We are investigating an issue that is impacting retrieval and episode processing.

  2. monitoring Aug 27, 2026, 08:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2026, 10:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026 Elevated latency on graph searches 3h 13m API, Web App

Started Jun 09, 2026, 04:36 PM UTC· resolved Jun 09, 2026, 07:49 PM UTC

  1. investigating Jun 09, 2026, 04:36 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 09, 2026, 04:37 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 09, 2026, 05:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 09, 2026, 07:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 28, 2026 API Message and Graph Data Ingestion Errors –

Started May 28, 2026, 08:30 PM UTC· resolved May 28, 2026, 08:30 PM UTC

  1. resolved May 28, 2026, 08:30 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Major April 22, 2026 Elevated Error Rates –

Started Apr 22, 2026, 11:00 AM UTC· resolved Apr 22, 2026, 11:00 AM UTC

  1. resolved Apr 22, 2026, 11:00 AM UTC

    Some customers may be experienced elevated API error rates. We have resolved the issue and are continuing to monitor the Zep service.

Read the full incident report →

Minor April 8, 2026 Elevated error rates on retrieval 9h 9m API

Started Apr 08, 2026, 04:16 PM UTC· resolved Apr 09, 2026, 01:25 AM UTC

  1. investigating Apr 08, 2026, 04:16 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 09, 2026, 01:25 AM UTC

    Resolved and monitoring.

Read the full incident report →

Notice March 31, 2026 Elevated API Error Rates –

Started Mar 31, 2026, 06:00 PM UTC· resolved Mar 31, 2026, 06:00 PM UTC

  1. resolved Mar 31, 2026, 06:00 PM UTC

    Elevated API error rates for some operations occurred over a 3 minute period. We've identified the issue and resolved it. We continue to monitor the service for stability.

Read the full incident report →

Major March 23, 2026 Service outage 6h 17m API, Web App

Started Mar 23, 2026, 09:27 PM UTC· resolved Mar 24, 2026, 03:45 AM UTC

  1. investigating Mar 23, 2026, 09:27 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 23, 2026, 09:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 24, 2026, 03:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 23, 2026 High API Error Rates 59m API

Started Mar 23, 2026, 02:41 AM UTC· resolved Mar 23, 2026, 03:40 AM UTC

  1. investigating Mar 23, 2026, 02:41 AM UTC

    We're investigating elevated API error rates.

  2. investigating Mar 23, 2026, 03:00 AM UTC

    We have identified the issue and implementing mitigations.

  3. monitoring Mar 23, 2026, 03:00 AM UTC

    Mitigated. We're monitoring.

  4. resolved Mar 23, 2026, 03:40 AM UTC

    Service is nominal. We're closing this issue.

Read the full incident report →

Major February 25, 2026 Elevated API error rate 9m API

Started Feb 25, 2026, 09:52 PM UTC· resolved Feb 25, 2026, 10:02 PM UTC

  1. investigating Feb 25, 2026, 09:52 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 25, 2026, 10:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 16, 2026 Elevated API errors 34m API

Started Feb 16, 2026, 04:52 PM UTC· resolved Feb 16, 2026, 05:27 PM UTC

  1. investigating Feb 16, 2026, 04:52 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 16, 2026, 05:22 PM UTC

    A fix has been deployed and error rates have dropped to nominal. We'll continue monitoring the service for the next while.

  3. resolved Feb 16, 2026, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 10, 2026 Elevated latency and error rates 38m API, Web App

Started Feb 10, 2026, 05:51 PM UTC· resolved Feb 10, 2026, 06:30 PM UTC

  1. investigating Feb 10, 2026, 05:51 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 10, 2026, 06:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 9, 2026 Webapp elevated error rate 18m Web App

Started Feb 09, 2026, 10:08 PM UTC· resolved Feb 09, 2026, 10:26 PM UTC

  1. investigating Feb 09, 2026, 10:08 PM UTC

    We are currently investigating this issue.

  2. identified Feb 09, 2026, 10:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 09, 2026, 10:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 4, 2026 Elevated API Error Rates 46m API

Started Feb 04, 2026, 06:36 AM UTC· resolved Feb 04, 2026, 07:22 AM UTC

  1. identified Feb 04, 2026, 06:36 AM UTC

    We're experiencing elevated API error rates. We've identified the cause and are working to resolve the issue.

  2. monitoring Feb 04, 2026, 06:40 AM UTC

    We've resolved the infrastructure issue and are monitoring as the service returns to normal.

  3. resolved Feb 04, 2026, 07:22 AM UTC

    This issue is resolved.

Read the full incident report →

Minor February 2, 2026 Episode processing delayed 4h 9m Episode Processing

Started Feb 02, 2026, 03:22 PM UTC· resolved Feb 02, 2026, 07:31 PM UTC

  1. identified Feb 02, 2026, 03:22 PM UTC

    Some customers may be experiencing delayed episode ingestion. We’ve identified the issue and are working on a fix.

  2. monitoring Feb 02, 2026, 03:55 PM UTC

    The issue has been fixed. Queues are draining and they may take an hour or two to clear. We're continuing to monitor.

  3. resolved Feb 02, 2026, 07:31 PM UTC

    We've caught up on ingestion queues. This issue has been resolved.

Read the full incident report →

Major January 29, 2026 Zep Retrieval Impacted by Upstream Provider Outage –

Started Jan 29, 2026, 03:30 AM UTC· resolved Jan 29, 2026, 03:30 AM UTC

  1. resolved Jan 29, 2026, 03:30 AM UTC

    UPDATE: This incident has been resolved. Zep context retrieval is currently impacted by an outage at our upstream search provider. We are in contact with the provider and they're rolling out a fix to address the outage.

Read the full incident report →

Minor December 17, 2025 Latency spikes on episode ingestion endpoints 15m API

Started Dec 17, 2025, 05:32 PM UTC· resolved Dec 17, 2025, 05:47 PM UTC

  1. identified Dec 17, 2025, 05:32 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Dec 17, 2025, 05:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 15, 2025 Degraded performance on search endpoints 2h 44m API

Started Dec 15, 2025, 03:47 PM UTC· resolved Dec 15, 2025, 06:31 PM UTC

  1. investigating Dec 15, 2025, 03:47 PM UTC

    We're currently experiencing sporadic latency spikes on our retrieval endpoints. We're working with an upstream provider to mitigate this issue.

  2. resolved Dec 15, 2025, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 30, 2025 We're aware of an elevated error rate on adding messages and business data, and are investigating 9m API

Started Oct 30, 2025, 05:55 PM UTC· resolved Oct 30, 2025, 06:05 PM UTC

  1. investigating Oct 30, 2025, 05:55 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 30, 2025, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 8, 2025 Frontend app outage 6m Web App

Started Oct 08, 2025, 09:40 PM UTC· resolved Oct 08, 2025, 09:47 PM UTC

  1. identified Oct 08, 2025, 09:40 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Oct 08, 2025, 09:47 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 08, 2025, 09:47 PM UTC

    This incident has been resolved.

Read the full incident report →