Is Zep Software down?
Last checked 3m agoNo incidents right now.
Zep Software is operational right now. Last checked 3m ago; the most recent incident resolved 14d ago.
Real-time Zep Software status, recent outages, and incident history: pulled directly from Zep Software's official status page at status.getzep.com every 5 minutes. Pingoru tracks 3 Zep Software services and has captured 6 incidents in the last 90 days (95.93% uptime). Get email, Slack, Discord, or webhook alerts the moment Zep Software reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- APIWeb AppEpisode Processing
Timeline · 3 updates
- investigating · Oct 16, 2026, 03:25 PM UTC
We are currently investigating this issue.
- monitoring · Oct 16, 2026, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 16, 2026, 06:48 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- API
Timeline · 3 updates
- investigating · Sep 15, 2026, 03:57 PM UTC
We are currently investigating this issue.
- monitoring · Sep 15, 2026, 05:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 15, 2026, 07:34 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- API
Timeline · 4 updates
- investigating · Sep 10, 2026, 03:45 PM UTC
We are currently investigating this issue.
- identified · Sep 10, 2026, 04:14 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Sep 10, 2026, 04:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 10, 2026, 06:11 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- APIEpisode Processing
Timeline · 5 updates
- investigating · Sep 03, 2026, 09:48 PM UTC
We are currently investigating this issue.
- investigating · Sep 03, 2026, 09:49 PM UTC
We are continuing to investigate this issue.
- identified · Sep 03, 2026, 10:12 PM UTC
We are impacted by an outage in AWS us-west-2 impacting multiple services. We've seen some recovery in latency, but continue to see errors and do not believe the outage is resolved on AWS' side. We will provide an update in the next 30-60 minutes as we learn more.
- monitoring · Sep 03, 2026, 10:38 PM UTC
AWS has begun to see some recovery, and we've seen that take effect within our own services. We will continue to monitor for errors and increased latency for the next 60 minutes.
- resolved · Sep 03, 2026, 11:44 PM UTC
We've continued to see healthy outcomes for our services, both in error rates and latencies, and consider this incident resolved after an hour of monitoring.
Latest: We've continued to see healthy outcomes for our services, both in error rates and latencies, and consider this incident resolved after an hour of monitoring.
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- Web App
Timeline · 1 update
- investigating · Aug 31, 2026, 08:23 PM UTC
testing, please ignore
Latest: testing, please ignore
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See the full Zep Software outage history
1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Zep Software outage history →Or sign up free to get alerts when Zep Software breaks · 10 free monitors · No credit card
Incident record
Since April 2026 · Statuspage by Atlassian · 3 components checked every 5 minutesThe longest incident in the last year, Elevated error rates on retrieval on April 8, 2026, ran for 9 hours.
Most affected components, last 12 months
- API16
- Web App6
- Episode Processing4
Latest incidents
- Elevated error rate on API calls
We are currently investigating this issue.
- Increased latency on searches
We are currently investigating this issue.
- High latency on context retrieval and graph searches
We are currently investigating this issue.
- Elevated error rate on API calls ResolvedStarted Oct 16, 2026, 03:25 PM UTC · Resolved Oct 16, 2026, 06:48 PM UTC · 3h 23m
- Increased latency on searches ResolvedStarted Sep 15, 2026, 03:57 PM UTC · Resolved Sep 15, 2026, 07:34 PM UTC · 3h 37m
- Started Sep 10, 2026, 03:45 PM UTC · Resolved Sep 10, 2026, 06:11 PM UTC · 2h 25m
- Increased latency and errors ResolvedStarted Sep 03, 2026, 09:48 PM UTC · Resolved Sep 03, 2026, 11:44 PM UTC · 1h 55m
- Started Aug 31, 2026, 08:23 PM UTC · Resolved Aug 31, 2026, 08:33 PM UTC · 9m
- Retrieval and episode processing ResolvedStarted Aug 27, 2026, 07:39 PM UTC · Resolved Aug 27, 2026, 10:02 PM UTC · 2h 23m