Zep Software incident

Degraded performance on search endpoints

Minor Resolved View vendor source →

Zep Software experienced a minor incident on December 15, 2025 affecting API, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 03:47 PM UTC
Resolved
Dec 15, 2025, 06:31 PM UTC
Duration
2h 44m
Detected by Pingoru
Dec 15, 2025, 03:47 PM UTC

Affected components

API

Update timeline

  1. investigating Dec 15, 2025, 03:47 PM UTC

    We're currently experiencing sporadic latency spikes on our retrieval endpoints. We're working with an upstream provider to mitigate this issue.

  2. resolved Dec 15, 2025, 06:31 PM UTC

    This incident has been resolved.