Zep Software incident

Elevated error rate on API calls

Critical Ongoing View vendor source →

Zep Software is currently experiencing a critical incident affecting API and Web App and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
Oct 16, 2026, 03:25 PM UTC
Resolved
Ongoing
Duration
● 2h 56m
Detected by Pingoru
Oct 16, 2026, 03:25 PM UTC

Affected components

APIWeb AppEpisode Processing

Update timeline

  1. investigating Oct 16, 2026, 03:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 16, 2026, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.