Zep Software incident

Increased latency on searches

Minor Resolved View vendor source →

Zep Software experienced a minor incident on September 15, 2026 affecting API, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 03:57 PM UTC
Resolved
Sep 15, 2026, 07:34 PM UTC
Duration
3h 37m
Detected by Pingoru
Sep 15, 2026, 03:57 PM UTC

Affected components

API

Update timeline

  1. investigating Sep 15, 2026, 03:57 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 15, 2026, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2026, 07:34 PM UTC

    This incident has been resolved.