Zep Software incident

Zep Retrieval Impacted by Upstream Provider Outage

Major Resolved View vendor source →

Zep Software experienced a major incident on January 29, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 03:30 AM UTC
Resolved
Jan 29, 2026, 03:30 AM UTC
Duration
—
Detected by Pingoru
Jan 29, 2026, 03:30 AM UTC

Update timeline

  1. resolved Jan 29, 2026, 03:46 AM UTC

    UPDATE: This incident has been resolved. Zep context retrieval is currently impacted by an outage at our upstream search provider. We are in contact with the provider and they're rolling out a fix to address the outage.