Zep Software experienced a major incident on September 3, 2026 affecting API and Episode Processing, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 09:48 PM UTC
We are currently investigating this issue.
- investigating Sep 03, 2026, 09:49 PM UTC
We are continuing to investigate this issue.
- identified Sep 03, 2026, 10:12 PM UTC
We are impacted by an outage in AWS us-west-2 impacting multiple services. We've seen some recovery in latency, but continue to see errors and do not believe the outage is resolved on AWS' side. We will provide an update in the next 30-60 minutes as we learn more.
- monitoring Sep 03, 2026, 10:38 PM UTC
AWS has begun to see some recovery, and we've seen that take effect within our own services. We will continue to monitor for errors and increased latency for the next 60 minutes.
- resolved Sep 03, 2026, 11:44 PM UTC
We've continued to see healthy outcomes for our services, both in error rates and latencies, and consider this incident resolved after an hour of monitoring.