Zep Software incident

Retrieval and episode processing

Major Resolved View vendor source →

Zep Software experienced a major incident on August 27, 2026 affecting API and Episode Processing, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 07:39 PM UTC
Resolved
Aug 27, 2026, 10:02 PM UTC
Duration
2h 23m
Detected by Pingoru
Aug 27, 2026, 07:39 PM UTC

Affected components

APIEpisode Processing

Update timeline

  1. investigating Aug 27, 2026, 07:39 PM UTC

    We are investigating an issue that is impacting retrieval and episode processing.

  2. monitoring Aug 27, 2026, 08:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2026, 10:02 PM UTC

    This incident has been resolved.