Zep Software incident

High latency on context retrieval and graph searches

Minor Resolved View vendor source →

Zep Software experienced a minor incident on September 10, 2026 affecting API, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 03:45 PM UTC
Resolved
Sep 10, 2026, 06:11 PM UTC
Duration
2h 25m
Detected by Pingoru
Sep 10, 2026, 03:45 PM UTC

Affected components

API

Update timeline

  1. investigating Sep 10, 2026, 03:45 PM UTC

    We are currently investigating this issue.

  2. identified Sep 10, 2026, 04:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2026, 04:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 10, 2026, 06:11 PM UTC

    This incident has been resolved.