Zep Software experienced a minor incident on February 2, 2026 affecting Episode Processing, lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Episode Processing
Update timeline
- identified Feb 02, 2026, 03:22 PM UTC
Some customers may be experiencing delayed episode ingestion. We’ve identified the issue and are working on a fix.
- monitoring Feb 02, 2026, 03:55 PM UTC
The issue has been fixed. Queues are draining and they may take an hour or two to clear. We're continuing to monitor.
- resolved Feb 02, 2026, 07:31 PM UTC
We've caught up on ingestion queues. This issue has been resolved.