Zep Software experienced a major incident on February 16, 2026 affecting API, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Feb 16, 2026, 04:52 PM UTC
We are currently investigating this issue.
- monitoring Feb 16, 2026, 05:22 PM UTC
A fix has been deployed and error rates have dropped to nominal. We'll continue monitoring the service for the next while.
- resolved Feb 16, 2026, 05:27 PM UTC
This incident has been resolved.