Zep Software incident

Elevated latency on graph searches

Minor Resolved View vendor source →

Zep Software experienced a minor incident on June 9, 2026 affecting API and Web App, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2026, 04:36 PM UTC
Resolved
Jun 09, 2026, 07:49 PM UTC
Duration
3h 13m
Detected by Pingoru
Jun 09, 2026, 04:36 PM UTC

Affected components

APIWeb App

Update timeline

  1. investigating Jun 09, 2026, 04:36 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 09, 2026, 04:37 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 09, 2026, 05:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 09, 2026, 07:49 PM UTC

    This incident has been resolved.