Zep Software incident

Elevated latency on graph searches

Resolved after 3 hours 13 minutes, affecting API and Web App, on June 9, 2026.

monitoring Jun 09, 2026, 05:08 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 09, 2026, 04:36 PM UTC
Resolved
Jun 09, 2026, 07:49 PM UTC
Duration
3h 13m
Detected by Pingoru
Jun 09, 2026, 04:36 PM UTC

Affected components

APIWeb App

Update timeline

  1. investigating Jun 09, 2026, 04:36 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 09, 2026, 04:37 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 09, 2026, 05:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 09, 2026, 07:49 PM UTC

    This incident has been resolved.

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