Zenfolio Outage History

There were 5 Zenfolio outages since February 15, 2026 totaling 28h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zenfolio.com

Minor April 27, 2026

System Slowness

Detected by Pingoru: Apr 27, 2026, 05:50 PM UTC
Resolved: Apr 27, 2026, 09:00 PM UTC
Duration: 3h 9m

Affected: WebsitesLoginSearch

Timeline · 3 updates

investigating Apr 27, 2026, 05:50 PM UTC

We are investigating an issue causing general slowness on our Classic platform. Our engineers are working on a fix, and we will share updates as they become available. Thank you for your patience and understanding.
investigating Apr 27, 2026, 07:04 PM UTC

The engineers were able to update the system, and we now see it back to normal. We are closely monitoring to ensure the issue does not reoccur. We appreciate your continued patience.
resolved Apr 27, 2026, 09:00 PM UTC

After monitoring the system for several hours, we are confident the issue has been solved. This incident is closed.

Read the full incident report →

Minor April 17, 2026

Intermittent Errors During Upload

Detected by Pingoru: Apr 17, 2026, 01:52 PM UTC
Resolved: Apr 17, 2026, 03:15 PM UTC
Duration: 1h 22m

Affected: Upload

Timeline · 5 updates

investigating Apr 17, 2026, 01:52 PM UTC

We are seeing intermittent error messages stating Classic users are not logged in during their account uploads. Our engineers have been notified of the issue and are investigating the cause. We appreciate your patience, while we look into this issue.
investigating Apr 17, 2026, 01:53 PM UTC

We are continuing to investigate this issue.
monitoring Apr 17, 2026, 02:18 PM UTC

Our engineers have implemented a fix and we are no longer seeing any intermittent errors during upload. We will continue to monitor uploads for the next hour to make sure the platform remains stable. Thank you for your understanding.
monitoring Apr 17, 2026, 03:09 PM UTC

We continue to see stable uploads after monitoring for the past hour. We are now closing out this incident.
resolved Apr 17, 2026, 03:15 PM UTC

This incident has been resolved.

Read the full incident report →

Critical April 3, 2026

Widespread Upload Errors for Classic Users

Detected by Pingoru: Apr 03, 2026, 01:28 PM UTC
Resolved: Apr 03, 2026, 03:34 PM UTC
Duration: 2h 5m

Affected: Upload

Timeline · 3 updates

investigating Apr 03, 2026, 01:28 PM UTC

We have received numerous reports of photographers receiving upload failed messages. Our engineers are investigating the cause and working to resolve. Thank you for your patience while we look into the upload errors.
monitoring Apr 03, 2026, 01:49 PM UTC

Our engineers identified the cause of the upload errors and have implemented a fix. We will now monitor uploads for the next 1-2 hours to ensure stability. We appreciate your understanding with this matter.
resolved Apr 03, 2026, 03:34 PM UTC

Classic uploads continue to work as expected, we consider this issue solved.

Read the full incident report →

Minor March 5, 2026

Slow video processing & failed video uploads

Detected by Pingoru: Mar 05, 2026, 09:53 PM UTC
Resolved: Mar 06, 2026, 05:02 PM UTC
Duration: 19h 8m

Affected: UploadContent Rendering

Timeline · 3 updates

investigating Mar 05, 2026, 09:53 PM UTC

We have received reports that some NextZen users are experiencing slow video processing and in some instances failed video uploads. Thank you for your patience while our engineers investigate.
monitoring Mar 06, 2026, 12:27 AM UTC

A fix has been rolled out for the Video issues and we are monitoring to make sure it has solved the issue for all photographers.
resolved Mar 06, 2026, 05:02 PM UTC

After monitoring video uploads for the past few hours, we are confident our video issues are resolved.

Read the full incident report →

Minor February 15, 2026

Slow processing of uploaded images

Detected by Pingoru: Feb 15, 2026, 10:05 PM UTC
Resolved: Feb 16, 2026, 12:53 AM UTC
Duration: 2h 47m

Affected: Upload

Timeline · 3 updates

identified Feb 15, 2026, 10:05 PM UTC

We are investigating, and have identified an issue with the slow processing of images that have been uploaded and are working on resolving this as quickly as possible. Thank you for your patience.
monitoring Feb 15, 2026, 11:47 PM UTC

Our team has resolved the issue and we are seeing image processing queues returning to expected speeds. We will continue to monitor and will advise any further updates here, as well as when we fully resolve the issue. Again, we thank you for your patience.
resolved Feb 16, 2026, 12:53 AM UTC

We are now satisfied that this issue has been fully resolved and are closing now.

Read the full incident report →

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