- Detected by Pingoru
- May 18, 2026, 05:21 PM UTC
- Resolved
- May 18, 2026, 06:49 PM UTC
- Duration
- 1h 28m
Affected: Admin
Timeline · 4 updates
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investigating May 18, 2026, 05:21 PM UTC
We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature. We apologize for the temporary inconvenience. More details to follow in the next status update Start Time: 12:50 PM EST The Yotpo Support Team
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identified May 18, 2026, 05:35 PM UTC
At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores. We are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share. We apologize for the inconvenience and appreciate your patience.
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monitoring May 18, 2026, 05:50 PM UTC
Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores. No customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records. We will continue monitoring the service and will post another update once we can confirm the issue is fully resolved.
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resolved May 18, 2026, 06:49 PM UTC
This incident has been resolved. Full service recovery was confirmed at 2:40 PM EST. Loyalty Tiers customer data is loading normally in Admin, and we are no longer seeing related errors. End Time: 2:40 PM EST Thank you for your patience, The Yotpo Support Team
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 02:53 AM UTC
- Resolved
- May 18, 2026, 06:10 AM UTC
- Duration
- 3h 17m
Affected: AdminAPIWidgets (Pop-up, Rewards Page)Database
Timeline · 2 updates
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investigating May 18, 2026, 02:53 AM UTC
Shopify checkout widget is not loading We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout. Start Time: 2026-05-17 13:00:00 UTC Business Impact: - Shoppers may not see or redeem loyalty rewards at checkout until this is fixed We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
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resolved May 18, 2026, 06:10 AM UTC
This issue has been resolved. The checkout widget should load normally on Shopify checkout again. Start Time: 2026-05-17 13:00:00 UTC Start Time: 2026-05-18 05:47:00 UTC If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 03:20 AM UTC
- Resolved
- May 08, 2026, 09:49 AM UTC
- Duration
- 6h 28m
Affected: API integration with Yotpo
Timeline · 3 updates
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identified May 08, 2026, 03:20 AM UTC
Overall Description of the issue and Affected Services: 1. Data ingestion from Ecommerce platforms 2. Webhook Delivery System Start Time: May 8, 2026 - 01:55 (UTC). Business Impact: Data ingestion, such as order/product creation or updates, as well as webhook delivery, will have delays due to an ongoing AWS incident. No data loss is expected. We apologize for the inconvenience and appreciate your patience while our engineering teams is working to resolve the issue. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team.
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monitoring May 08, 2026, 05:34 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 08, 2026, 09:49 AM UTC
The incident has been fully resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 09:30 AM UTC
- Resolved
- Apr 23, 2026, 11:15 AM UTC
- Duration
- 1h 44m
Affected: AdminAdmin
Timeline · 3 updates
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investigating Apr 23, 2026, 09:30 AM UTC
We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard. This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.
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monitoring Apr 23, 2026, 09:45 AM UTC
A fix has been applied, and we are currently monitoring the results.
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resolved Apr 23, 2026, 11:15 AM UTC
The issue has been fully resolved, and login is now working properly.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 03:11 PM UTC
- Resolved
- Apr 14, 2026, 07:00 PM UTC
- Duration
- 3h 49m
Affected: API
Timeline · 3 updates
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investigating Apr 14, 2026, 03:11 PM UTC
Start time 16:00 CET. Our R&D team is currently investigating the issue. Not everyone is affected.
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identified Apr 14, 2026, 04:56 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Apr 14, 2026, 07:00 PM UTC
End Time 20:25 CET The issue has been resolved. Thank you for your patience!
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 08:00 PM UTC
- Resolved
- Apr 13, 2026, 08:00 PM UTC
- Duration
- —
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 10:04 PM UTC
- Resolved
- Apr 08, 2026, 11:57 PM UTC
- Duration
- 1h 52m
Affected: Admin
Timeline · 4 updates
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investigating Apr 08, 2026, 10:04 PM UTC
We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team
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identified Apr 08, 2026, 11:30 PM UTC
The root cause has been identified, and our team is currently working on implementing a fix.
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monitoring Apr 08, 2026, 11:38 PM UTC
The fix has been successfully implemented, and we are actively monitoring the results.
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resolved Apr 08, 2026, 11:57 PM UTC
Overall Description of the Issue and Affected Services: Users experience login issues and is redirected to an error page. Start Time: Apr 08, 2026 - 22:04 (UTC). End Time: Apr 08, 2026 - 23:40 (UTC). Business Impact: We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 11:51 AM UTC
- Resolved
- Mar 17, 2026, 12:17 PM UTC
- Duration
- 26m
Affected: Yotpo Admin
Timeline · 5 updates
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investigating Mar 17, 2026, 11:51 AM UTC
Using the store switcher to move to another store might currently not be available.
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investigating Mar 17, 2026, 11:52 AM UTC
We are continuing to investigate the issue. Start time: 17 Mar, 2026 - 11:28 [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.
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identified Mar 17, 2026, 11:53 AM UTC
Our engineering team have identified the underlying issue and are currently working on a fix.
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monitoring Mar 17, 2026, 12:17 PM UTC
A fix is implemented and we're currently monitoring the behaviour.
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resolved Mar 17, 2026, 12:17 PM UTC
The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 11:31 AM UTC
- Resolved
- Mar 12, 2026, 12:07 PM UTC
- Duration
- 36m
Affected: AdminAPI
Timeline · 4 updates
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investigating Mar 12, 2026, 11:31 AM UTC
We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue. At this time, the following services are impacted: Loyalty Admin access Points redemptions We will provide an update as soon as more information becomes available. Start Time: 2026-03-12 10:45:00 UTC
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investigating Mar 12, 2026, 11:32 AM UTC
Update on the affected components.
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monitoring Mar 12, 2026, 12:02 PM UTC
The issue has been resolved and everything is going back to normal. Our R&D are monitoring the situation. End Time: 2026-03-12 11:50:00 UTC
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resolved Mar 12, 2026, 12:07 PM UTC
The issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data loss occurred. Our systems have fully recovered.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 08:29 AM UTC
- Resolved
- Mar 12, 2026, 08:57 AM UTC
- Duration
- 28m
Affected: Admin
Timeline · 4 updates
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investigating Mar 12, 2026, 08:29 AM UTC
We are currently investigating the issue that affects multiple services and R&D is investigating this. Yotpo Support Team
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investigating Mar 12, 2026, 08:29 AM UTC
We are currently investigating the issue.
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identified Mar 12, 2026, 08:57 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Mar 12, 2026, 08:57 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2026, 12:50 PM UTC
- Resolved
- Mar 11, 2026, 01:02 PM UTC
- Duration
- 12m
Affected: API
Timeline · 2 updates
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investigating Mar 11, 2026, 12:50 PM UTC
We are investigating an interruption in the orders service, causing a delay with processing orders. At the moment, some orders might be processed with a delay, but without any actual data loss. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
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resolved Mar 11, 2026, 01:02 PM UTC
The incident has been resolved, and order processing is back to normal
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2026, 11:03 AM UTC
- Resolved
- Feb 11, 2026, 11:45 AM UTC
- Duration
- 41m
Affected: Admin
Timeline · 4 updates
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investigating Feb 11, 2026, 11:03 AM UTC
Using the Review Requests Dashboard might currently not be available. Start time: 11 Feb, 2026 - 11:00 AM [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.
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identified Feb 11, 2026, 11:05 AM UTC
Our engineering team have identified the underlying issue and are currently working on a fix.
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monitoring Feb 11, 2026, 11:42 AM UTC
A fix is implemented and we're currently monitoring the behaviour.
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resolved Feb 11, 2026, 11:45 AM UTC
The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.
Read the full incident report →
- Detected by Pingoru
- Dec 20, 2025, 06:19 PM UTC
- Resolved
- Dec 20, 2025, 07:41 PM UTC
- Duration
- 1h 21m
Affected: AdminAPI
Timeline · 2 updates
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monitoring Dec 20, 2025, 06:19 PM UTC
The issue impacting loyalty processing has stabilized and systems are currently operating as expected. There may still be minor delays while remaining events continue to process, but no data loss has occurred and all events are expected to complete automatically. Our engineering teams are monitoring closely and continuing to investigate the root cause to ensure ongoing stability.
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resolved Dec 20, 2025, 07:41 PM UTC
The issue has been resolved, and all loyalty-related processing is operating normally. We have confirmed that any delayed events were processed successfully.
Read the full incident report →
- Detected by Pingoru
- Dec 03, 2025, 12:37 PM UTC
- Resolved
- Dec 03, 2025, 12:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Dec 03, 2025, 12:37 PM UTC
Customers cannot make redemptions and earn points. Start Time: 2025-12-03 12:08:00 UTC Start Time: 2025-12-03 12:36:00 UTC We apologize for the inconvenience caused. Our R&D team has already fixed thaat. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 05:25 PM UTC
- Resolved
- Nov 20, 2025, 06:56 PM UTC
- Duration
- 1h 30m
Affected: API
Timeline · 3 updates
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investigating Nov 20, 2025, 05:25 PM UTC
We are currently experiencing degraded performance with our APIs. Our R&D team is investigating. We will share an update as soon as we have more information to share.
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identified Nov 20, 2025, 06:36 PM UTC
Our R&D team has identified the root cause of the issue and is currently deploying a fix. At this time, the degradation may result in the following: 1. Lists & Segments: The page may appear empty when accessed 2. Referrals: Shoppers may not receive referral shares 3. Redemptions: Customers may not be able to redeem their points We will provide further updates as the fix progresses. We apologize for the inconvenience.
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resolved Nov 20, 2025, 06:56 PM UTC
This is now resolved. All affected services are now operating normally. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 07:46 AM UTC
- Resolved
- Nov 20, 2025, 09:06 AM UTC
- Duration
- 1h 19m
Affected: AdminAPIWidgets (Pop-up, Rewards Page)Database
Timeline · 4 updates
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investigating Nov 20, 2025, 07:46 AM UTC
Merchants cannot manually adjust the points of the customers (via adjust points button in the customer profile). Start Time: 2025-11-19 19:00:00 UTC We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. As a workaround, please reach out to support so they can manually adjust the points. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
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investigating Nov 20, 2025, 07:47 AM UTC
We are continuing to investigate this issue.
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investigating Nov 20, 2025, 09:04 AM UTC
The incident has been resolved. Merchant are now able to adjust customer points in the loyalty admin Start Time: 2025-11-19 19:00:00 UTC End Time: 2025-11-20 08:53:00 UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
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resolved Nov 20, 2025, 09:06 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:43 AM UTC
- Resolved
- Nov 18, 2025, 02:28 AM UTC
- Duration
- 1h 44m
Affected: Widgets, Batch requests, JS & CSS
Timeline · 4 updates
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investigating Nov 18, 2025, 12:43 AM UTC
We are currently investigating an issue where the Reviews Main Widget is not displaying on-site, caused by request timeouts in the network layer. Initial checks indicate that all stores may be affected. Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We will share additional updates as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Please stay tuned to this status page for further updates. The Yotpo Support Team
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identified Nov 18, 2025, 02:26 AM UTC
We have identified the issue causing the Reviews Main Widget to not display on-site. The widget experienced unusually high response times, resulting in request timeouts in the network tab. A fix is currently being implemented, and the widget’s response time is now returning to normal. Thank you for your patience as we work to fully resolve this. The Yotpo Support Team
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monitoring Nov 18, 2025, 02:27 AM UTC
A fix is currently being implemented, and the widget’s response time is now returning to normal. The Yotpo Support Team
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resolved Nov 18, 2025, 02:28 AM UTC
This incident has been resolved. Reviews Main Widget response time is now back to normal.
Read the full incident report →
- Detected by Pingoru
- Nov 17, 2025, 09:13 AM UTC
- Resolved
- Nov 17, 2025, 10:12 AM UTC
- Duration
- 58m
Affected: Yotpo AdminAdminAPI integration with YotpoAPIWidgets (Pop-up, Rewards Page)AdminAPIWidgets (Product Page Widget, Customer Portal)
Timeline · 4 updates
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investigating Nov 17, 2025, 09:13 AM UTC
We are investigating an interruption in the B2B service, causing the Loyalty admin to be temporarily inaccessible. Additionally, some on-site widgets fail to load, and merchants might experience issues with some API calls. Our R&D team has identified the issue and is currently working on a resolution. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
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identified Nov 17, 2025, 09:13 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Nov 17, 2025, 09:24 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 17, 2025, 10:12 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 07:42 PM UTC
- Resolved
- Oct 21, 2025, 09:03 PM UTC
- Duration
- 1h 21m
Affected: APIWidgets, Batch requests, JS & CSS
Timeline · 3 updates
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identified Oct 21, 2025, 07:42 PM UTC
Overall Description of the issue and Affected Services: The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews. Start Time: Oct 21, 2025 - 17:30 (UTC). Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well. We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team
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identified Oct 21, 2025, 07:58 PM UTC
Our teams have identified that the issue also impacts the Email Status Dashboard, which may fail to load any data. In addition, moderation and other related services could experience intermittent disruptions. We continue to investigate the root cause and are working toward a full resolution. Further updates will be provided as soon as more information becomes available. Thank you for your continued patience and understanding. The Yotpo Support Team
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resolved Oct 21, 2025, 09:03 PM UTC
All affected services are now back to normal, including the Reviews endpoint, on-site widgets, Moderation, and the Email Status Dashboard. Our engineering teams have successfully resolved the issue, and system performance has returned to expected levels. We will continue to closely monitor the situation to ensure full stability. Thank you for your patience and understanding throughout this incident. The Yotpo Support Team
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 05:49 PM UTC
- Resolved
- Oct 21, 2025, 12:31 PM UTC
- Duration
- 18h 42m
Affected: APIAPI
Timeline · 6 updates
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2025, 07:58 AM UTC
- Resolved
- Oct 01, 2025, 01:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 01, 2025, 07:58 AM UTC
At 4:00 AM Israel time, we released a new version of our app that included an updated Shopify webhook version. Due to a recent change in Shopify’s interface, each new release now requires manual selection of app scopes. This step was missed, which caused the affected version to be released without the required permissions. By 8:00 AM, we identified the issue and rolled the release back to the previous stable version. Impact: Only merchants who logged into the app between 4:00 AM and 8:00 AM Israel time were affected. For those merchants, Shopify-related actions (such as redeeming points) are currently not functioning due to lost permissions. Trying to log back into the app through Shopify will resolve the issue.
Read the full incident report →
- Detected by Pingoru
- Sep 11, 2025, 08:53 PM UTC
- Resolved
- Sep 12, 2025, 07:03 AM UTC
- Duration
- 10h 9m
Affected: Widgets, Batch requests, JS & CSS
Timeline · 3 updates
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investigating Sep 11, 2025, 08:53 PM UTC
We are currently investigating an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards. Our team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support Team
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identified Sep 11, 2025, 09:07 PM UTC
We have identified the cause of an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards. Our team is now working on providing a viable solution to restore normal functionality. We will share further updates as progress is made. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support Team
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resolved Sep 12, 2025, 07:03 AM UTC
The issue with newly created or imported reviews not displaying on onsite widgets is now resolved and reviews will show gradually in the next hours. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support Team
Read the full incident report →
- Detected by Pingoru
- Aug 28, 2025, 12:21 PM UTC
- Resolved
- Aug 28, 2025, 01:32 PM UTC
- Duration
- 1h 11m
Affected: Admin
Timeline · 3 updates
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investigating Aug 28, 2025, 12:21 PM UTC
We are investigating an issue where some users might experience a white page when trying to load the Email Campaigns template editor. The editor continues to load as expected from Flows and Email Templates. Our R&D team is actively working on identifying the cause, and updates will be shared here as they become available.
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identified Aug 28, 2025, 12:32 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Aug 28, 2025, 01:32 PM UTC
This incident has been resolved, and the Email Campaigns template editor is now working as expected. Thank you for your patience while this was being addressed.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2025, 05:55 PM UTC
- Resolved
- Aug 26, 2025, 09:40 PM UTC
- Duration
- 3h 45m
Affected: Yotpo AdminAdmin
Timeline · 3 updates
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investigating Aug 26, 2025, 05:55 PM UTC
We are currently investigating an issue causing heavy latency in the login service, which may prevent some users from signing in. We will share more information as soon as it’s available and apologize for the disruption. The Yotpo Support Team
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investigating Aug 26, 2025, 05:56 PM UTC
We are continuing to investigate this issue.
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resolved Aug 26, 2025, 09:40 PM UTC
We deployed a fix and monitored the login service until performance returned to normal. The issue is resolved, and we apologize for any inconvenience this caused. The Yotpo Support Team
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2025, 04:42 PM UTC
- Resolved
- Aug 27, 2025, 02:24 AM UTC
- Duration
- 9h 42m
Affected: Database
Timeline · 2 updates
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monitoring Aug 26, 2025, 04:42 PM UTC
We are currently monitoring an elevated rate of errors affecting order and redemption processing closely and will continue to asses and provide updates as needed. Thank you for your patience.
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resolved Aug 27, 2025, 02:24 AM UTC
This incident has been resolved.
Read the full incident report →
