Yotpo incident

Yotpo Loyalty Admin inaccessible

Major Resolved View vendor source →

Yotpo experienced a major incident on November 17, 2025 affecting Yotpo Admin and Admin and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 09:13 AM UTC
Resolved
Nov 17, 2025, 10:12 AM UTC
Duration
58m
Detected by Pingoru
Nov 17, 2025, 09:13 AM UTC

Affected components

Yotpo AdminAdminAPI integration with YotpoAPIWidgets (Pop-up, Rewards Page)AdminAPIWidgets (Product Page Widget, Customer Portal)

Update timeline

  1. investigating Nov 17, 2025, 09:13 AM UTC

    We are investigating an interruption in the B2B service, causing the Loyalty admin to be temporarily inaccessible. Additionally, some on-site widgets fail to load, and merchants might experience issues with some API calls. Our R&D team has identified the issue and is currently working on a resolution. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

  2. identified Nov 17, 2025, 09:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 17, 2025, 09:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 17, 2025, 10:12 AM UTC

    This incident has been resolved.