Yotpo Outage History
Yotpo is up right nowPingoru has recorded 50 incidents for Yotpo: 26 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 8 of 720 (1%) |
| May 2026 | 3 | 11 of 744 (2%) |
| June 2026 | 3 | 36 of 720 (5%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 591 (0%) |
Incidents, newest first
Major October 20, 2025 Global Outage due to AWS 1d 1h API, API
Started Oct 20, 2025, 11:11 AM UTC· resolved Oct 21, 2025, 12:31 PM UTC
- monitoring Oct 20, 2025, 11:11 AM UTC
Due to an AWS outage, all our products experienced service disruptions, and a planned update from our side was also delayed. As a result, no events were ingested from Shopify and other vendors between 9:50 AM and 12:20 PM. This outage affected all event types, and we are actively working to ensure data completeness and minimize any potential data loss. We're currently seeing strong signs of recovery, with the majority of requests now succeeding. Our R&D team is continuing to process the backlog of queued requests to fully restore system performance.
- monitoring Oct 20, 2025, 03:55 PM UTC
Quick Update: Due to the ongoing delay with AWS services, both our Referrals and Points features are currently down. As a result, users may not be able to redeem points or complete referrals successfully at this time. Our team is actively monitoring the situation and working with AWS to get this resolved as quickly as possible. We will keep you update as soon as we have further information or an ETA on resolution. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 05:49 PM UTC
We are currently experiencing service disruptions across several features due to an ongoing AWS outage. Our engineering teams are actively working with AWS to restore full functionality. Impacted Features: Referrals & Points: Users may be unable to redeem points or complete referrals. Reviews & UGC: You may experience latency or intermittent behavior when accessing the following services: Email Template Editor Landing Page Template Editor Yotpo Shopify Embedded App Reviews Home Page Analytics Dashboard Post-Purchase Emails: Delays in sending due to backlog. Review Requests Dashboard: May display stale or outdated data. We will provide further updates as new information becomes available. Thank you for your continued patience and understanding.
- monitoring Oct 21, 2025, 08:22 AM UTC
We are seeing significant improvements across our services as we continue to recover from the earlier AWS outage. Functionality within both our Loyalty & Referrals and Reviews products is steadily being restored, and many features are now performing close to normal levels. While recovery is well underway, some areas may still experience intermittent issues or slower performance as systems fully stabilize. Our teams continue to actively monitor progress and work to try and provide complete restoration. We’ll share a more detailed update as soon as the recovery is complete. Thank you again for your patience and understanding as we work through this.
- monitoring Oct 21, 2025, 08:23 AM UTC
We are seeing significant improvements across our services as we continue to recover from the earlier AWS outage. Functionality within both our Loyalty & Referrals and Reviews products is steadily being restored, and many features are now performing close to normal levels. While recovery is well underway, some areas may still experience intermittent issues or slower performance as systems fully stabilize. Our teams continue to actively monitor progress and work to try and provide complete restoration. We’ll share a more detailed update as soon as the recovery is complete. Thank you again for your patience and understanding as we work through this.
- resolved Oct 21, 2025, 12:31 PM UTC
The issue has been fully resolved, and all services are now operational and running normally. Our engineering teams are currently backfilling data that was delayed during the AWS outage to ensure full data consistency. Thank you for your patience and understanding.
Minor October 1, 2025 Shopify-related actions not working for some merchants –
Started Oct 01, 2025, 01:00 AM UTC· resolved Oct 01, 2025, 01:00 AM UTC
- resolved Oct 01, 2025, 07:58 AM UTC
At 4:00 AM Israel time, we released a new version of our app that included an updated Shopify webhook version. Due to a recent change in Shopify’s interface, each new release now requires manual selection of app scopes. This step was missed, which caused the affected version to be released without the required permissions. By 8:00 AM, we identified the issue and rolled the release back to the previous stable version. Impact: Only merchants who logged into the app between 4:00 AM and 8:00 AM Israel time were affected. For those merchants, Shopify-related actions (such as redeeming points) are currently not functioning due to lost permissions. Trying to log back into the app through Shopify will resolve the issue.
Minor September 11, 2025 Newly Created Reviews Might Not Appear Onsite 10h 9m Widgets, Batch requests, JS & CSS
Started Sep 11, 2025, 08:53 PM UTC· resolved Sep 12, 2025, 07:03 AM UTC
- investigating Sep 11, 2025, 08:53 PM UTC
We are currently investigating an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards. Our team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support Team
- identified Sep 11, 2025, 09:07 PM UTC
We have identified the cause of an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards. Our team is now working on providing a viable solution to restore normal functionality. We will share further updates as progress is made. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support Team
- resolved Sep 12, 2025, 07:03 AM UTC
The issue with newly created or imported reviews not displaying on onsite widgets is now resolved and reviews will show gradually in the next hours. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support Team
Major August 28, 2025 Email Campaigns Template Editor – Loading Issue 1h 11m
Started Aug 28, 2025, 12:21 PM UTC· resolved Aug 28, 2025, 01:32 PM UTC
- investigating Aug 28, 2025, 12:21 PM UTC
We are investigating an issue where some users might experience a white page when trying to load the Email Campaigns template editor. The editor continues to load as expected from Flows and Email Templates. Our R&D team is actively working on identifying the cause, and updates will be shared here as they become available.
- identified Aug 28, 2025, 12:32 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 28, 2025, 01:32 PM UTC
This incident has been resolved, and the Email Campaigns template editor is now working as expected. Thank you for your patience while this was being addressed.
Major August 26, 2025 Yotpo Service Disruption Notice - Yotpo Admin might not be accessible 3h 45m Yotpo Admin, Admin
Started Aug 26, 2025, 05:55 PM UTC· resolved Aug 26, 2025, 09:40 PM UTC
- investigating Aug 26, 2025, 05:55 PM UTC
We are currently investigating an issue causing heavy latency in the login service, which may prevent some users from signing in. We will share more information as soon as it’s available and apologize for the disruption. The Yotpo Support Team
- investigating Aug 26, 2025, 05:56 PM UTC
We are continuing to investigate this issue.
- resolved Aug 26, 2025, 09:40 PM UTC
We deployed a fix and monitored the login service until performance returned to normal. The issue is resolved, and we apologize for any inconvenience this caused. The Yotpo Support Team
Minor August 26, 2025 Minor Degradation in Order Processing and Redemptions 9h 42m Database
Started Aug 26, 2025, 04:42 PM UTC· resolved Aug 27, 2025, 02:24 AM UTC
- monitoring Aug 26, 2025, 04:42 PM UTC
We are currently monitoring an elevated rate of errors affecting order and redemption processing closely and will continue to asses and provide updates as needed. Thank you for your patience.
- resolved Aug 27, 2025, 02:24 AM UTC
This incident has been resolved.
Minor August 26, 2025 Lacking Loyalty Admin Navigations 19h 25m Yotpo Admin, Admin
Started Aug 26, 2025, 11:25 AM UTC· resolved Aug 27, 2025, 06:50 AM UTC
- investigating Aug 26, 2025, 11:25 AM UTC
Navigations are missing when accessing Loyalty Admin, impacting their ability to properly use the platform. The issue might happen only when moving between products (Loyalty\Reviews). Workaround: Clearing the cache should remedy the issue as a temporary solution
- identified Aug 26, 2025, 11:25 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 27, 2025, 02:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2025, 06:50 AM UTC
This incident has been resolved.
Minor June 16, 2025 Loyalty Membership Status Update Delay 3h 26m API
Started Jun 16, 2025, 07:56 PM UTC· resolved Jun 16, 2025, 11:23 PM UTC
- investigating Jun 16, 2025, 07:56 PM UTC
We would like to inform you of a delay in updating customer platform account status causing delays in rewards. At the moment, there is a delay in updating customer loyalty membership statuses. As a result, some customers may not get opted into the program and not receive rewards. Important Note: This issue only affects users who are using Shopify’s Legacy Customer Accounts. If you’re using Shopify’s new customer account system, this incident does not apply to your store. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
- resolved Jun 16, 2025, 11:23 PM UTC
The incident has been resolved.
Major June 9, 2025 Chat Support 5h 5m Yotpo Admin
Started Jun 09, 2025, 06:54 AM UTC· resolved Jun 09, 2025, 12:00 PM UTC
- investigating Jun 09, 2025, 06:54 AM UTC
We're currently experiencing an issue with our chat support system, and chats are temporarily unavailable. Our team is actively working to resolve the problem as quickly as possible. In the meantime, you can still reach us by submitting a support ticket using the "Contact Us" option in the top bar. Thank you for your patience and understanding!
- resolved Jun 09, 2025, 12:00 PM UTC
This incident has been resolved. Thank you for your patience.
Major May 27, 2025 Issue when accessing the Yotpo Apps 57m Yotpo Admin, Admin
Started May 27, 2025, 08:32 PM UTC· resolved May 27, 2025, 09:30 PM UTC
- investigating May 27, 2025, 08:32 PM UTC
You may encounter an issue logging-in to the Yotpo apps, our team is looking into this.
- monitoring May 27, 2025, 09:22 PM UTC
Our team has applied a fix and logging-in to Yotpo apps are now accessible, we are monitoring the fix. We appreciate your kind patience and understanding.
- resolved May 27, 2025, 09:30 PM UTC
This incident has now been resolved, all functionalities are back to normal and you should be able to access the Yotpo Apps without issues, we appreciate your kind patience and understanding while we resolved this matter.
Major May 27, 2025 Creation and management of Email and Multi-message campaigns might not be available 32m
Started May 27, 2025, 09:00 AM UTC· resolved May 27, 2025, 09:32 AM UTC
- investigating May 27, 2025, 09:00 AM UTC
Using the Campaigns section to view, manage or create Email and Multi-message campaigns might currently not be available. Start time: 27 May, 2025 - 08:30 [UTC]. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.
- identified May 27, 2025, 09:01 AM UTC
Our engineering team have identified the underlying issue and are currently working on a fix.
- monitoring May 27, 2025, 09:27 AM UTC
A fix is implemented and we're currently monitoring the behaviour.
- resolved May 27, 2025, 09:32 AM UTC
The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.
Major May 19, 2025 Customers are unable to log into Yotpo SMS & Email through Shopify 1h 36m
Started May 19, 2025, 01:51 PM UTC· resolved May 19, 2025, 03:27 PM UTC
- investigating May 19, 2025, 01:51 PM UTC
We are investigating an interruption in the Yotpo SMS & Email app, causing customers not being able to log into Yotpo SMS & Email through Shopify. At the moment we recommend logging in through https://email-and-sms.yotpo.com/ We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
- monitoring May 19, 2025, 03:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2025, 03:27 PM UTC
This incident has been resolved.
Notice May 12, 2025 Yotpo Service Disruption notice. 4m
Started May 12, 2025, 01:57 PM UTC· resolved May 12, 2025, 02:01 PM UTC
- investigating May 12, 2025, 01:57 PM UTC
We are investigating an interruption in the Flows/Flows editor service, causing issue, where flows are not opening, otherwise working as expected. We apologise for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team
- resolved May 12, 2025, 02:01 PM UTC
This incident has been resolved.
Minor May 11, 2025 SMS message failures 2h 39m
Started May 11, 2025, 06:52 AM UTC· resolved May 11, 2025, 09:32 AM UTC
- investigating May 11, 2025, 06:52 AM UTC
Due to an issue being experienced by one of our aggregators we are currently seeing SMS message failures to the following countries; UK LVN, Bulgaria, Brazil, Indonesia, Iceland, Japan, Malaysia, Romania, Singapore, Turkey, Vietnam We have engaged our aggregator partners to investigate and will provide an update as soon as we have further details.
- resolved May 11, 2025, 09:32 AM UTC
This incident has been resolved.
Minor May 8, 2025 Products from the Product Block may not appear in the Email 47m
Started May 08, 2025, 05:32 PM UTC· resolved May 08, 2025, 06:19 PM UTC
- investigating May 08, 2025, 05:32 PM UTC
We are currently investigating the issue
- resolved May 08, 2025, 06:19 PM UTC
This incident has been resolved.
Minor April 18, 2025 Yotpo Loyalty Shopify POS extension 8h 44m Admin, API, Widgets (Pop-up, Rewards Page), Database
Started Apr 18, 2025, 03:59 AM UTC· resolved Apr 18, 2025, 12:44 PM UTC
- identified Apr 18, 2025, 03:59 AM UTC
Important Notice: Compatibility Issue with Shopify POS Version 10.0.0 We would like to inform you that Shopify has recently released a new version of their Point of Sale system (Shopify POS 10.0.0), which is currently causing compatibility issues with the Yotpo Loyalty POS integration. Our R&D team has identified the issue and prepared a hotfix, which is scheduled for validation and deployment by tomorrow. In the meantime, we recommend not updating to Shopify POS version 10.0.0 until the fix is released, to avoid any disruptions in your service. We sincerely apologize for the inconvenience this may cause. Rest assured, our team is actively working to resolve the issue as quickly as possible. If you have any questions or need further assistance, please don’t hesitate to reach out via live chat or by submitting a support case. Thank you for your understanding and continued support. The Yotpo Support Team
- resolved Apr 18, 2025, 12:44 PM UTC
This incident is resolved. We sincerely apologize for the inconvenience this may cause. If you have any questions or need further assistance, please don’t hesitate to reach out via live chat or by submitting a support case. Thank you for your understanding and continued support. The Yotpo Support Team
Minor April 16, 2025 Yotpo Loyalty issues - Monitoring 1d 22h Admin, Admin, API, API and 4 more
Started Apr 16, 2025, 08:34 AM UTC· resolved Apr 18, 2025, 07:00 AM UTC
- monitoring Apr 16, 2025, 08:34 AM UTC
Incident Update: R&D team has implemented a fix for the issues outlined below and we are currently monitoring the systems to ensure the issue does not recur. Yotpo Loyalty: -Merchants were unable to access the Yotpo L&R admin. -API might not be working Yotpo Reviews: -The “On-site Widgets” section in the Reviews admin was inaccessible. Incident Timeframes (UTC): Start: 11:00 PM End: 1:48 AM Start: 2:00 PM End: 2:40 PM Start: 4:45 PM End: 5:15 PM We sincerely apologize for any inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by submitting a support case. The Yotpo Support Team
- monitoring Apr 16, 2025, 04:15 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 16, 2025, 08:50 PM UTC
Incident Update: We want to keep you informed about an ongoing issue that our R&D team is actively working to resolve. At the moment, the following functionalities may be impacted: 1. Updates from Shopify (e.g. tags, emails) 2. Opt-in/opt-out customer flows 3. VIP tiers, including: - Adding customers to a tier - Rewarding tier entry - Syncing VIP tier tags with your platform 4. Syncs with ESPs (customer updates & events) 5. Birthday and anniversary rewards 6. Data reset actions 7. Rewards for reviews Our team is prioritizing the most critical areas first—specifically Shopify updates, opt-in flows, and VIP tier functionality. We appreciate your patience and will continue to share updates as we make progress. Thank you for bearing with us!
- resolved Apr 18, 2025, 07:00 AM UTC
The incident has been resolved. Note: We are currently backfilling the lag and expect to complete it within the next 6 hours We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Minor April 16, 2025 Yotpo L&R admin is not accessible 5h 57m Admin, API, Widgets (Pop-up, Rewards Page), Database
Started Apr 16, 2025, 12:31 AM UTC· resolved Apr 16, 2025, 06:28 AM UTC
- investigating Apr 16, 2025, 12:31 AM UTC
Business Impact: -Merchants are not able to access the Yotpo L&R admin -API might not be working Start Time: 11:00 PM UTC We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
- investigating Apr 16, 2025, 05:13 AM UTC
A fix has been implemented, and we are now able to access the Yotpo L&R admin. The API is also functioning; however, some background jobs are still not running. This may result in delays for customers in certain areas of the program. Our R&D team is actively working to fully resolve the issue.
- resolved Apr 16, 2025, 06:28 AM UTC
The incident has been resolved. Note: There will be delays in some flows for the next couple of hours Start Time: 11:00 PM UTC End Time: 1:48 AM UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Minor April 11, 2025 Campaign Scheduling & Execution 4h 21m
Started Apr 11, 2025, 03:52 PM UTC· resolved Apr 11, 2025, 08:14 PM UTC
- investigating Apr 11, 2025, 03:52 PM UTC
We have observed that there may be issues/delays with sending campaigns. Our teams are working actively on resolving this issue as soon as possible.
- monitoring Apr 11, 2025, 07:06 PM UTC
We’ve identified the issue and have applied a fix. Our team is currently monitoring the progress, and we’ll keep you updated once the issue has been fully resolved. We appreciate your patience and understanding in this matter.
- resolved Apr 11, 2025, 08:14 PM UTC
Thank you for your patience. The issue has been fully resolved, and campaign sending and scheduling are now back to normal. Please let us know if you experience any further issues.
Notice April 9, 2025 Yotpo Service Disruption notice - "Integrations" page not loading. 6m
Started Apr 09, 2025, 09:31 AM UTC· resolved Apr 09, 2025, 09:37 AM UTC
- investigating Apr 09, 2025, 09:31 AM UTC
We are investigating an interruption in the integrations service, causing the "Integrations" page to not load. Integrations itself are intact. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team
- resolved Apr 09, 2025, 09:37 AM UTC
This incident has been resolved.
Critical March 19, 2025 Analytics Related Pages for Platform, SMS & Email, and Loyalty are not loading 4h 54m Yotpo Admin, Admin
Started Mar 19, 2025, 03:40 PM UTC· resolved Mar 19, 2025, 08:34 PM UTC
- investigating Mar 19, 2025, 03:40 PM UTC
Some pages that is connected to analytics in the Yotpo SMS & Email app is not loading. We are aware on the issue and we are currently working on a fix as soon as possible.
- identified Mar 19, 2025, 03:46 PM UTC
We have identified the issue and we are working on a fix.
- identified Mar 19, 2025, 05:03 PM UTC
Thank you for your continued patience as we fix the issue, we have also identified that this issue may also affect the Loyalty and Platform Analaytics pages, further updates will be given once the issue has been resolved.
- monitoring Mar 19, 2025, 08:00 PM UTC
We appreciate your patience with us, our team has implemented a fix and we are currently monitoring the progress, thank you so much for your kind understanding.
- resolved Mar 19, 2025, 08:34 PM UTC
We sincerely apologize for the inconvenience caused by the recent issue with Analytics page not loading. Our team has identified and resolved the issue, restoring full functionality. If you have any further concerns, please don’t hesitate to reach out, we’re here to help. Thank you for your patience and understanding.