Yotpo Outage History

Navigations are missing when accessing Loyalty Admin, impacting their ability to properly use the platform. The issue might happen only when moving between products (Loyalty\Reviews). Workaround: Clearing the cache should remedy the issue as a temporary solution

We would like to inform you of a delay in updating customer platform account status causing delays in rewards. At the moment, there is a delay in updating customer loyalty membership statuses. As a result, some customers may not get opted into the program and not receive rewards. Important Note: This issue only affects users who are using Shopify’s Legacy Customer Accounts. If you’re using Shopify’s new customer account system, this incident does not apply to your store. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

We're currently experiencing an issue with our chat support system, and chats are temporarily unavailable. Our team is actively working to resolve the problem as quickly as possible. In the meantime, you can still reach us by submitting a support ticket using the "Contact Us" option in the top bar. Thank you for your patience and understanding!