Resolved after 1 hour 21 minutes, affecting Admin and API, on December 20, 2025.
The issue has been resolved, and all loyalty-related processing is operating normally. We have confirmed that any delayed events were processed successfully.
Affected components
Update timeline
- monitoring Dec 20, 2025, 06:19 PM UTC
The issue impacting loyalty processing has stabilized and systems are currently operating as expected. There may still be minor delays while remaining events continue to process, but no data loss has occurred and all events are expected to complete automatically. Our engineering teams are monitoring closely and continuing to investigate the root cause to ensure ongoing stability.
- resolved Dec 20, 2025, 07:41 PM UTC
The issue has been resolved, and all loyalty-related processing is operating normally. We have confirmed that any delayed events were processed successfully.
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