Yotpo experienced a minor incident on September 11, 2025 affecting Widgets, Batch requests, JS & CSS, lasting 10h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2025, 08:53 PM UTC
We are currently investigating an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards. Our team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support Team
- identified Sep 11, 2025, 09:07 PM UTC
We have identified the cause of an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards. Our team is now working on providing a viable solution to restore normal functionality. We will share further updates as progress is made. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support Team
- resolved Sep 12, 2025, 07:03 AM UTC
The issue with newly created or imported reviews not displaying on onsite widgets is now resolved and reviews will show gradually in the next hours. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support Team