Resolved after 1 hour 30 minutes, affecting API, on November 20, 2025.
This is now resolved. All affected services are now operating normally. Thank you for your patience.
Affected components
Update timeline
- investigating Nov 20, 2025, 05:25 PM UTC
We are currently experiencing degraded performance with our APIs. Our R&D team is investigating. We will share an update as soon as we have more information to share.
- identified Nov 20, 2025, 06:36 PM UTC
Our R&D team has identified the root cause of the issue and is currently deploying a fix. At this time, the degradation may result in the following: 1. Lists & Segments: The page may appear empty when accessed 2. Referrals: Shoppers may not receive referral shares 3. Redemptions: Customers may not be able to redeem their points We will provide further updates as the fix progresses. We apologize for the inconvenience.
- resolved Nov 20, 2025, 06:56 PM UTC
This is now resolved. All affected services are now operating normally. Thank you for your patience.
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