Yotpo incident

Yotpo L&R - Shopify checkout widget is not loading

Minor Resolved View vendor source →

Yotpo experienced a minor incident on May 18, 2026 affecting Admin and API and 1 more component, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 02:53 AM UTC
Resolved
May 18, 2026, 06:10 AM UTC
Duration
3h 17m
Detected by Pingoru
May 18, 2026, 02:53 AM UTC

Affected components

AdminAPIWidgets (Pop-up, Rewards Page)Database

Update timeline

  1. investigating May 18, 2026, 02:53 AM UTC

    Shopify checkout widget is not loading We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout. Start Time: 2026-05-17 13:00:00 UTC Business Impact: - Shoppers may not see or redeem loyalty rewards at checkout until this is fixed We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

  2. resolved May 18, 2026, 06:10 AM UTC

    This issue has been resolved. The checkout widget should load normally on Shopify checkout again. Start Time: 2026-05-17 13:00:00 UTC Start Time: 2026-05-18 05:47:00 UTC If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team