Yotpo incident
Yotpo L&R - Merchants cannot manually adjust the points of the customers
Resolved after 1 hour 19 minutes, affecting Admin and API and 1 more, on November 20, 2025.
The incident has been resolved. Merchant are now able to adjust customer points in the loyalty admin Start Time: 2025-11-19 19:00:00 UTC End Time: 2025-11-20 08:53:00 UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Affected components
Update timeline
- investigating Nov 20, 2025, 07:46 AM UTC
Merchants cannot manually adjust the points of the customers (via adjust points button in the customer profile). Start Time: 2025-11-19 19:00:00 UTC We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. As a workaround, please reach out to support so they can manually adjust the points. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
- investigating Nov 20, 2025, 07:47 AM UTC
We are continuing to investigate this issue.
- investigating Nov 20, 2025, 09:04 AM UTC
The incident has been resolved. Merchant are now able to adjust customer points in the loyalty admin Start Time: 2025-11-19 19:00:00 UTC End Time: 2025-11-20 08:53:00 UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
- resolved Nov 20, 2025, 09:06 AM UTC
This incident has been resolved.
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