Yotpo experienced a minor incident on October 21, 2025 affecting API and Widgets, Batch requests, JS & CSS, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 21, 2025, 07:42 PM UTC
Overall Description of the issue and Affected Services: The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews. Start Time: Oct 21, 2025 - 17:30 (UTC). Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well. We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team
- identified Oct 21, 2025, 07:58 PM UTC
Our teams have identified that the issue also impacts the Email Status Dashboard, which may fail to load any data. In addition, moderation and other related services could experience intermittent disruptions. We continue to investigate the root cause and are working toward a full resolution. Further updates will be provided as soon as more information becomes available. Thank you for your continued patience and understanding. The Yotpo Support Team
- resolved Oct 21, 2025, 09:03 PM UTC
All affected services are now back to normal, including the Reviews endpoint, on-site widgets, Moderation, and the Email Status Dashboard. Our engineering teams have successfully resolved the issue, and system performance has returned to expected levels. We will continue to closely monitor the situation to ensure full stability. Thank you for your patience and understanding throughout this incident. The Yotpo Support Team