Resolved after 36 minutes, affecting Admin and API, on March 12, 2026.
The issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data loss occurred. Our systems have fully recovered.
Affected components
Update timeline
- investigating Mar 12, 2026, 11:31 AM UTC
We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue. At this time, the following services are impacted: Loyalty Admin access Points redemptions We will provide an update as soon as more information becomes available. Start Time: 2026-03-12 10:45:00 UTC
- investigating Mar 12, 2026, 11:32 AM UTC
Update on the affected components.
- monitoring Mar 12, 2026, 12:02 PM UTC
The issue has been resolved and everything is going back to normal. Our R&D are monitoring the situation. End Time: 2026-03-12 11:50:00 UTC
- resolved Mar 12, 2026, 12:07 PM UTC
The issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data loss occurred. Our systems have fully recovered.
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