Vonage API Outage History
Vonage API degraded · 3 active incidents · 1 long-running issue View live status →Pingoru has recorded 312 incidents for Vonage API: 312 in the last 12 months and 113 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 36 | 179 of 720 (25%) |
| May 2026 | 44 | 464 of 744 (62%) |
| June 2026 | 45 | 189 of 720 (26%) |
| July 2026 | 53 | 251 of 744 (34%) |
| August 2026 | 27 | 216 of 744 (29%) |
| September 2026 | 34 | 357 of 720 (50%) |
| October 2026 | 46 | 387 of 585 (66%) |
Incidents, newest first
Minor July 25, 2026 Brazil SMS - Delivery degradation affecting Claro Brazil 2h 45m SMS Latin America
Started Jul 25, 2026, 03:57 AM UTC· resolved Jul 25, 2026, 06:42 AM UTC
- investigating Jul 25, 2026, 03:57 AM UTC
We are currently observing SMS delivery degradation towards Claro Brazil network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 25, 2026, 06:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 25, 2026, 06:42 AM UTC
This incident has been resolved.
Minor July 25, 2026 USA SMS - Delivery Degradation affecting traffic towards AT&T 4h 52m SMS North America
Started Jul 25, 2026, 03:38 AM UTC· resolved Jul 25, 2026, 08:31 AM UTC
- investigating Jul 25, 2026, 03:38 AM UTC
We have observed SMS delivery degradation impacting 10DLC, SC and TFN traffic towards AT&T USA. You may expect missing or delayed outbound messages, missing or late delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Jul 25, 2026, 06:19 AM UTC
We are working with our partner on the issue, We will issue an update as soon as more information becomes available.
- monitoring Jul 25, 2026, 08:15 AM UTC
A fix has been implemented by our partner and we observe traffic has been delivering normally now.
- resolved Jul 25, 2026, 08:31 AM UTC
This incident has been resolved.
Minor July 24, 2026 Guatemala SMS - Delivery Degradation towards Claro 2d 2h SMS Latin America
Started Jul 24, 2026, 09:54 PM UTC· resolved Jul 27, 2026, 12:43 AM UTC
- investigating Jul 24, 2026, 09:54 PM UTC
The message delivery degradation is observed towards Claro Guatemala. We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Jul 26, 2026, 02:11 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 26, 2026, 11:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 27, 2026, 12:43 AM UTC
This incident has been resolved.
Minor July 24, 2026 Hungary SMS - Delivery Degradation towards Telenor 2h 39m SMS Europe
Started Jul 24, 2026, 05:48 PM UTC· resolved Jul 24, 2026, 08:27 PM UTC
- investigating Jul 24, 2026, 05:48 PM UTC
Please be advised that we are observing SMS degradation towards Telenor Hungary network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 24, 2026, 07:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2026, 08:27 PM UTC
This incident has been resolved.
Major July 24, 2026 Service issue in Oregon Data Center (US4) 2h 53m Multiple Services Affected
Started Jul 24, 2026, 11:19 AM UTC· resolved Jul 24, 2026, 02:13 PM UTC
- investigating Jul 24, 2026, 11:19 AM UTC
We are aware of issues that may be impacting traffic for all products in the Oregon Data Center (US4). We are working to resolve the issue as soon as possible. We’ll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- monitoring Jul 24, 2026, 11:23 AM UTC
Vonage services continue to show signs of recovery following today's interruption in the Oregon Data Center (US4). We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- monitoring Jul 24, 2026, 01:03 PM UTC
Vonage services continue to show signs of recovery following today's interruption in the Oregon Data Center (US4). We'll continue to provide further updates here within 1 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- resolved Jul 24, 2026, 02:13 PM UTC
Vonage services have been fully restored following today’s service interruption, which began at 2026-07-24 10:56 UTC. Full resolution has been confirmed effective 11:14 UTC, with a minor recurrence observed at 11:55 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Notice July 24, 2026 API Platform- Media Service Issue 2h 33m Voice API, SIP Trunking, Voice WebRTC, Messages API and 2 more
Started Jul 24, 2026, 08:26 AM UTC· resolved Jul 24, 2026, 10:59 AM UTC
- identified Jul 24, 2026, 08:26 AM UTC
We are aware of issues that may be impacting your Media Service is throwing 5xx errors. We are working to resolve the issue as soon as possible. We'll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified Jul 24, 2026, 08:26 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 24, 2026, 08:28 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 24, 2026, 08:41 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 24, 2026, 08:55 AM UTC
Vonage media services continue to show signs of recovery following today's interruption in EU region. We'll continue to provide further updates here and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- monitoring Jul 24, 2026, 08:56 AM UTC
Vonage media services continue to show signs of recovery following today's interruption in EU region. We'll continue to provide further updates here and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- resolved Jul 24, 2026, 10:59 AM UTC
Vonage services have been fully restored following today's API Platform- Media Service issue, and this only impacted the Download API, which began at 2026-07-24 3:14 UTC. Full resolution has been confirmed effective 2026-07-24 7:54 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Minor July 23, 2026 Login Issue impacting Vonage API Dashboard 6h 24m Customer Portal
Started Jul 23, 2026, 06:10 AM UTC· resolved Jul 23, 2026, 12:34 PM UTC
- investigating Jul 23, 2026, 06:10 AM UTC
We are aware of issues that may be impacting your ability to access the Vonage API Dashboard . We are working to resolve the issue as soon as possible. We'll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- investigating Jul 23, 2026, 08:17 AM UTC
We are still investigating the issue and are seeing intermittent issues. We'll provide further updates as soon as we identify it. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified Jul 23, 2026, 10:16 AM UTC
We continue to work to resolve the issue that may be impacting your ability to access the Vonage API Dashboard. As an alternative, please access the dashboard using Safari or Firefox, as these browsers are currently unaffected. We'll continue to provide updates as more information becomes available. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
- monitoring Jul 23, 2026, 10:57 AM UTC
Vonage services have been fully restored following today’s service interruption in accessing the Vonage API Dashboard. Some users may continue to experience issues if their browser or local cache is still loading an older version of the affected script. Workarounds for users who are still experiencing issues due to outdated cached script: 1. Perform a hard refresh (Ctrl + Shift + R) 2. Open the dashboard in an incognito/private browsing window 3. Use an alternative browser such as Safari, Firefox, or Edge We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
- resolved Jul 23, 2026, 12:34 PM UTC
Vonage services have been fully restored following today’s service interruption, which began around [2026-07-23 00:25:00] UTC. Full resolution has been confirmed effective [2026-07-23 10:12:00] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
Minor July 22, 2026 Issue with Media and SIP Interconnect services in US East Region 17m SIP Interconnect, Media Connection (Standard)
Started Jul 22, 2026, 02:53 PM UTC· resolved Jul 22, 2026, 03:11 PM UTC
- investigating Jul 22, 2026, 02:53 PM UTC
We are aware of issues that may be impacting the Media Connection and SIP Interconnect services in the US East Region. We are working to resolve the issue as soon as possible. We'll provide further updates within 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR vonage.com/support]
- resolved Jul 22, 2026, 03:11 PM UTC
An Advanced Firewall Control (TURN) server, and SIP Interconnect server, were in an unstable state in US EAST region from 2026-07-22 13:37:00 UTC to 2026-07-22 13:38:00 UTC. Some customers may have experienced failures, like media stream disconnection, during this period if they run across this server. The faulty instances were detected and removed from rotation.
Minor July 21, 2026 SIP Calling - US Regions 1h 24m SIP Trunking
Started Jul 21, 2026, 05:34 PM UTC· resolved Jul 21, 2026, 06:59 PM UTC
- investigating Jul 21, 2026, 05:34 PM UTC
We are aware of issues that may be impacting your SIP calling. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes . Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- monitoring Jul 21, 2026, 06:04 PM UTC
Vonage services continue to show signs of recovery following today's interruption in SIP calling. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- resolved Jul 21, 2026, 06:59 PM UTC
This incident has been resolved.
Minor July 19, 2026 Philippines SMS - Delivery Degradation of Domestic Brands towards Globe Telecom 2h 24m SMS APAC
Started Jul 19, 2026, 04:02 AM UTC· resolved Jul 19, 2026, 06:26 AM UTC
- investigating Jul 19, 2026, 04:02 AM UTC
We are currently observing SMS delivery degradation of Domestic Brands towards Globe Telecom in Philippines. You may experience missing and delayed messages and delivery receipts for outbound messages. We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 19, 2026, 05:54 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 19, 2026, 06:26 AM UTC
This incident has been resolved.
Minor July 18, 2026 Media Connection Issue 33m Media Connection (Enterprise)
Started Jul 18, 2026, 06:48 AM UTC· resolved Jul 18, 2026, 07:21 AM UTC
- identified Jul 18, 2026, 06:48 AM UTC
We are aware of issues that may be impacting your media connection. We are working to resolve the issue as soon as possible. We’ll provide further updates within few mins. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
- identified Jul 18, 2026, 07:17 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 18, 2026, 07:21 AM UTC
Vonage services have been fully restored following today’s service Media Connection and session was in an unstable state in EU region from 2026-07-18 at 06:08:00 UTC to 2026-07-18 at 06:10:15 UTC. Some customers may have experienced session and media connection failures during this period . If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
Minor July 17, 2026 Nigeria SMS - Delivery Degradation towards MTN network 6h 35m SMS Middle East & Africa
Started Jul 17, 2026, 11:47 PM UTC· resolved Jul 18, 2026, 06:23 AM UTC
- investigating Jul 17, 2026, 11:47 PM UTC
We are currently observing SMS delivery degradation towards Nigeria-MTN network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 18, 2026, 06:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 18, 2026, 06:23 AM UTC
This incident has been resolved.
Minor July 17, 2026 Brazil SMS - Delivery degradation affecting TIM Brazil network 8h 39m SMS Latin America
Started Jul 17, 2026, 05:26 AM UTC· resolved Jul 17, 2026, 02:06 PM UTC
- investigating Jul 17, 2026, 05:26 AM UTC
Please be informed that we are currently observing SMS delivery degradation towards TIM Brazil. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 17, 2026, 01:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 02:06 PM UTC
This incident has been resolved.
Minor July 16, 2026 Canada SMS - Delivery Degradation affecting a subset of Long Virtual Numbers 3h 11m SMS North America
Started Jul 16, 2026, 09:59 PM UTC· resolved Jul 17, 2026, 01:11 AM UTC
- investigating Jul 16, 2026, 08:25 PM UTC
We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 16, 2026, 09:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 17, 2026, 12:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 01:11 AM UTC
Vonage services have been fully restored following today’s service interruption reported by our LVN supplier, which began at 2026-July-16 19:05 UTC. Full resolution of the incident has been confirmed by our LVN supplier effective 2026-July-16 12:10 AM UTC. Thank you for your patience and understanding as we worked with our LVN supplier to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Minor July 16, 2026 USA SMS/MMS - Delivery Degradation affecting SMS/MMS traffic towards T-Mobile Network 3h 19m SMS North America, MMS North America
Started Jul 16, 2026, 06:46 PM UTC· resolved Jul 16, 2026, 10:05 PM UTC
- investigating Jul 16, 2026, 06:46 PM UTC
We are currently investigating this issue.
- investigating Jul 16, 2026, 08:42 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 16, 2026, 09:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 10:05 PM UTC
This incident has been resolved.
Minor July 15, 2026 Ethiopia SMS - Delivery degradation towards Ethiopian Telecom / MTN network 7h 34m SMS Middle East & Africa
Started Jul 15, 2026, 01:49 PM UTC· resolved Jul 15, 2026, 09:24 PM UTC
- investigating Jul 15, 2026, 01:49 PM UTC
We have been notified by our supplier about SMS delivery degradation towards Ethiopian Telecom / MTN. You may experience irregular delivery with inconsistent delivery times while sending towards this network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
- monitoring Jul 15, 2026, 07:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 09:24 PM UTC
This incident has been resolved.
Minor July 14, 2026 Italy SMS - Delivery degradation towards Italy Vodafone 2h 46m SMS Europe
Started Jul 14, 2026, 11:09 PM UTC· resolved Jul 15, 2026, 01:55 AM UTC
- investigating Jul 14, 2026, 11:09 PM UTC
We are currently observing SMS delivery degradation towards Italy Vodafone. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 15, 2026, 01:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 01:55 AM UTC
This incident has been resolved.
Minor July 14, 2026 Disruption - Number Deactivation Feed Unavailability 1h 40m Number Deactivation
Started Jul 14, 2026, 03:11 PM UTC· resolved Jul 14, 2026, 04:52 PM UTC
- investigating Jul 14, 2026, 03:11 PM UTC
We are aware of issues that may be impacting some Vonage customers' number deactivation services due to a third party interruption that is affecting multiple providers. We are working closely with our third party as they work to resolve the issue. We'll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- resolved Jul 14, 2026, 04:52 PM UTC
We have confirmed that the third-party disruption affecting the Number Deactivation Feed has been resolved. Services have been restored and are operating normally. We have identified a limited number of customers who may have been impacted during this disruption. Our team will be reaching out directly to those specific customers to provide further details and any necessary remediation. If you believe you were affected and have not heard from us, please contact us at api.support.vonage.com. Thank you for your patience and understanding.
Minor July 13, 2026 United Arab Emirates SMS - Degradation affecting Pre-Registered Domestic brands 3h 9m SMS Middle East & Africa
Started Jul 13, 2026, 09:23 PM UTC· resolved Jul 14, 2026, 12:32 AM UTC
- investigating Jul 13, 2026, 09:23 PM UTC
We are currently observing SMS delivery degradation for domestic pre-registered brands. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 14, 2026, 12:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 12:32 AM UTC
This incident has been resolved.
Minor July 13, 2026 API Service Issue 2h 59m SMS, Multiple Services Affected, Voice API
Started Jul 13, 2026, 08:58 PM UTC· resolved Jul 13, 2026, 11:57 PM UTC
- investigating Jul 13, 2026, 08:58 PM UTC
We are aware of issues that may be impacting your Voice and SMS API services. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified Jul 13, 2026, 10:01 PM UTC
Following a service interruption reported by our third party vendor, we continue to monitor the impact to some Vonage services, which may have impacted your outbound Voice and SMS API services in the US and EU regions. Our vendor has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 13, 2026, 11:04 PM UTC
Thank you for your patience following our third party vendor's reported service interruption earlier today which may have impacted your outbound Voice and SMS API services in the US and EU regions. Our vendor has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact api.support.vonage.com.
- resolved Jul 13, 2026, 11:57 PM UTC
Vonage services have been fully restored following today’s service interruption reported by our vendor, which began at 2026-07-13 19:31 UTC. Full resolution of the incident has been confirmed effective 2026-07-13 22:07 UTC. Thank you for your patience and understanding as we worked with our vendor to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Minor July 13, 2026 Indonesia SMS - Delivery degradation affecting Axiata 3h 42m SMS APAC
Started Jul 13, 2026, 08:31 PM UTC· resolved Jul 14, 2026, 12:14 AM UTC
- investigating Jul 13, 2026, 08:31 PM UTC
Please be advised that we are observing SMS delivery degradation towards Axaiata. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 13, 2026, 11:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 12:14 AM UTC
This incident has been resolved.
Minor July 9, 2026 Haiti SMS - Delivery degradation affecting Natcom 8h 6m SMS Latin America
Started Jul 09, 2026, 09:20 PM UTC· resolved Jul 10, 2026, 05:26 AM UTC
- investigating Jul 09, 2026, 09:20 PM UTC
Please be advised that we are observing SMS delivery degradation towards Natcom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 10, 2026, 04:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2026, 05:26 AM UTC
This incident has been resolved.
Minor July 9, 2026 USA SMS - Delivery Degradation affecting traffic towards T-Mobile Network 3h 15m SMS North America
Started Jul 09, 2026, 10:13 AM UTC· resolved Jul 09, 2026, 01:28 PM UTC
- investigating Jul 09, 2026, 10:13 AM UTC
We are currently experiencing message delivery issues impacting SMS traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages. Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Jul 09, 2026, 10:20 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 09, 2026, 12:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2026, 01:28 PM UTC
This incident has been resolved.
Minor July 9, 2026 South Africa SMS - Delivery degradation towards MTN network 1h 34m SMS Middle East & Africa
Started Jul 09, 2026, 08:07 AM UTC· resolved Jul 09, 2026, 09:41 AM UTC
- investigating Jul 09, 2026, 08:07 AM UTC
Please be advised that we have been notified of a message delivery degradation towards MTN network in South Africa. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 09, 2026, 08:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2026, 09:41 AM UTC
This incident has been resolved.
Minor July 8, 2026 Australia SMS - Delivery degradation affecting Telstra 8h 1m SMS APAC
Started Jul 08, 2026, 05:03 PM UTC· resolved Jul 09, 2026, 01:05 AM UTC
- investigating Jul 08, 2026, 05:03 PM UTC
Please be advised that we are observing SMS delivery degradation towards Telstra. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 09, 2026, 12:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2026, 01:05 AM UTC
This incident has been resolved.