Vonage API incident
Canada SMS - Delivery Degradation affecting a subset of Long Virtual Numbers
Vonage API experienced a minor incident on July 16, 2026 affecting SMS North America, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:25 PM UTC
We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 16, 2026, 09:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 17, 2026, 12:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 01:11 AM UTC
Vonage services have been fully restored following today’s service interruption reported by our LVN supplier, which began at 2026-July-16 19:05 UTC. Full resolution of the incident has been confirmed by our LVN supplier effective 2026-July-16 12:10 AM UTC. Thank you for your patience and understanding as we worked with our LVN supplier to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com