Vonage API experienced a minor incident on July 23, 2026 affecting Customer Portal, lasting 6h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 06:10 AM UTC
We are aware of issues that may be impacting your ability to access the Vonage API Dashboard . We are working to resolve the issue as soon as possible. We'll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- investigating Jul 23, 2026, 08:17 AM UTC
We are still investigating the issue and are seeing intermittent issues. We'll provide further updates as soon as we identify it. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified Jul 23, 2026, 10:16 AM UTC
We continue to work to resolve the issue that may be impacting your ability to access the Vonage API Dashboard. As an alternative, please access the dashboard using Safari or Firefox, as these browsers are currently unaffected. We'll continue to provide updates as more information becomes available. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
- monitoring Jul 23, 2026, 10:57 AM UTC
Vonage services have been fully restored following today’s service interruption in accessing the Vonage API Dashboard. Some users may continue to experience issues if their browser or local cache is still loading an older version of the affected script. Workarounds for users who are still experiencing issues due to outdated cached script: 1. Perform a hard refresh (Ctrl + Shift + R) 2. Open the dashboard in an incognito/private browsing window 3. Use an alternative browser such as Safari, Firefox, or Edge We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
- resolved Jul 23, 2026, 12:34 PM UTC
Vonage services have been fully restored following today’s service interruption, which began around [2026-07-23 00:25:00] UTC. Full resolution has been confirmed effective [2026-07-23 10:12:00] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]