Vonage API incident

API Platform- Media Service Issue

Notice Resolved View vendor source →

Vonage API experienced a notice incident on July 24, 2026 affecting Voice API and SIP Trunking and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 08:26 AM UTC
Resolved
Jul 24, 2026, 10:59 AM UTC
Duration
2h 33m
Detected by Pingoru
Jul 24, 2026, 08:26 AM UTC

Affected components

Voice APISIP TrunkingVoice WebRTCMessages APISIP EndpointsIn-App Messaging

Update timeline

  1. identified Jul 24, 2026, 08:26 AM UTC

    We are aware of issues that may be impacting your Media Service is throwing 5xx errors. We are working to resolve the issue as soon as possible. We'll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

  2. identified Jul 24, 2026, 08:26 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 24, 2026, 08:28 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 24, 2026, 08:41 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 24, 2026, 08:55 AM UTC

    Vonage media services continue to show signs of recovery following today's interruption in EU region. We'll continue to provide further updates here and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

  6. monitoring Jul 24, 2026, 08:56 AM UTC

    Vonage media services continue to show signs of recovery following today's interruption in EU region. We'll continue to provide further updates here and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

  7. resolved Jul 24, 2026, 10:59 AM UTC

    Vonage services have been fully restored following today's API Platform- Media Service issue, and this only impacted the Download API, which began at 2026-07-24 3:14 UTC. Full resolution has been confirmed effective 2026-07-24 7:54 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.