Vonage API incident

Brazil SMS - Delivery degradation affecting Claro Brazil

Minor Resolved View vendor source →

Vonage API experienced a minor incident on July 25, 2026 affecting SMS Latin America, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2026, 03:57 AM UTC
Resolved
Jul 25, 2026, 06:42 AM UTC
Duration
2h 45m
Detected by Pingoru
Jul 25, 2026, 03:57 AM UTC

Affected components

SMS Latin America

Update timeline

  1. investigating Jul 25, 2026, 03:57 AM UTC

    We are currently observing SMS delivery degradation towards Claro Brazil network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Jul 25, 2026, 06:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 25, 2026, 06:42 AM UTC

    This incident has been resolved.