Vonage API experienced a minor incident on July 13, 2026 affecting SMS and Multiple Services Affected and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 08:58 PM UTC
We are aware of issues that may be impacting your Voice and SMS API services. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- identified Jul 13, 2026, 10:01 PM UTC
Following a service interruption reported by our third party vendor, we continue to monitor the impact to some Vonage services, which may have impacted your outbound Voice and SMS API services in the US and EU regions. Our vendor has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 13, 2026, 11:04 PM UTC
Thank you for your patience following our third party vendor's reported service interruption earlier today which may have impacted your outbound Voice and SMS API services in the US and EU regions. Our vendor has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact api.support.vonage.com.
- resolved Jul 13, 2026, 11:57 PM UTC
Vonage services have been fully restored following today’s service interruption reported by our vendor, which began at 2026-07-13 19:31 UTC. Full resolution of the incident has been confirmed effective 2026-07-13 22:07 UTC. Thank you for your patience and understanding as we worked with our vendor to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.