Vonage API Outage History
Vonage API degraded · 3 active incidents · 1 long-running issue View live status →Pingoru has recorded 312 incidents for Vonage API: 312 in the last 12 months and 113 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 36 | 179 of 720 (25%) |
| May 2026 | 44 | 464 of 744 (62%) |
| June 2026 | 45 | 189 of 720 (26%) |
| July 2026 | 53 | 251 of 744 (34%) |
| August 2026 | 27 | 216 of 744 (29%) |
| September 2026 | 34 | 357 of 720 (50%) |
| October 2026 | 46 | 388 of 586 (66%) |
Incidents, newest first
Minor July 8, 2026 Service Issue with Voice – Programmable SIP & SIP Interconnect, Voice API, SIP Trunking
Started Jul 08, 2026, 03:18 PM UTC· resolved Jul 08, 2026, 03:18 PM UTC
- resolved Jul 08, 2026, 03:18 PM UTC
Vonage services have been fully restored following a brief interruption to PSTN calling for the Singapore region, which began at 2026-07-08 14:14 UTC. Full resolution has been confirmed effective 2026-07-08 14:56 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Minor July 7, 2026 Tanzania SMS - Delivery Degradation towards MIC/Zantel network 25m SMS Middle East & Africa
Started Jul 07, 2026, 10:58 AM UTC· resolved Jul 07, 2026, 11:24 AM UTC
- investigating Jul 07, 2026, 10:58 AM UTC
We are observing SMS delivery degradation towards MIC/Zantel Tanzania network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- resolved Jul 07, 2026, 11:24 AM UTC
This incident has been resolved.
Minor July 6, 2026 Germany SMS - Delivery degradation affecting 1&1 1h 3m SMS Europe
Started Jul 06, 2026, 11:40 PM UTC· resolved Jul 07, 2026, 12:44 AM UTC
- investigating Jul 06, 2026, 11:40 PM UTC
Please be advised that we are observing SMS delivery degradation towards 1&1. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 07, 2026, 12:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2026, 12:44 AM UTC
This incident has been resolved.
Minor July 6, 2026 Burundi SMS - Delivery degradation affecting Lumitel 64208 8h 1m SMS Middle East & Africa
Started Jul 06, 2026, 09:51 PM UTC· resolved Jul 07, 2026, 05:52 AM UTC
- investigating Jul 06, 2026, 09:51 PM UTC
Please be advised that we are observing SMS delivery degradation towards Lumitel. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- resolved Jul 07, 2026, 05:52 AM UTC
This incident has been resolved.
Minor July 6, 2026 ASR TTS Failures - EU Regions 2h 7m Voice API, Automatic Speech To Text
Started Jul 06, 2026, 05:31 PM UTC· resolved Jul 06, 2026, 07:38 PM UTC
- investigating Jul 06, 2026, 05:31 PM UTC
We are aware of issues that may be impacting your Voice API Speech Recognition and Text to Speech failures in both EU regions. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 60 minuts. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- investigating Jul 06, 2026, 05:43 PM UTC
We are continuing to investigate this issue.
- investigating Jul 06, 2026, 05:44 PM UTC
We are continuing to investigate this issue.
- identified Jul 06, 2026, 06:35 PM UTC
We have identified the issue that may be impacting your Voice API Speech Recognition (ASR) and Text-to-Speech (TTS) service in the EU region and have applied initial mitigations. We will continue to provide further updates within 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- resolved Jul 06, 2026, 07:38 PM UTC
Vonage services have been fully restored following today’s service interruption impacting Voice API Speech Recognition and Text to Speech in both EU regions, which began at 2026-07-06 16:37:00 UTC. Full resolution has been confirmed effective 2026-07-06 17:22:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Minor July 6, 2026 Singapore SMS - Delivery degradation affecting TPG Telecom 4h 36m SMS APAC
Started Jul 06, 2026, 08:44 AM UTC· resolved Jul 06, 2026, 01:20 PM UTC
- investigating Jul 06, 2026, 08:44 AM UTC
Please be advised that we are observing SMS delivery degradation towards TPG Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 06, 2026, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 01:20 PM UTC
This incident has been resolved.
Minor July 6, 2026 USA & Canada SMS - Degradation affecting 10DLC numbers towards multiple networks 22h 15m SMS North America
Started Jul 06, 2026, 02:49 AM UTC· resolved Jul 07, 2026, 01:04 AM UTC
- investigating Jul 06, 2026, 02:49 AM UTC
We have detected degradation affecting 10DLC numbers towards multiple networks. As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
- monitoring Jul 06, 2026, 02:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2026, 01:04 AM UTC
This incident has been resolved.
Minor July 5, 2026 Verify V2 Email Channel Errors and Delays 1h 57m Verify V2
Started Jul 05, 2026, 05:17 AM UTC· resolved Jul 05, 2026, 07:14 AM UTC
- investigating Jul 05, 2026, 05:12 AM UTC
We are aware of issues with a third-party provider affecting the Email channel for Verify V2 requests, which may be impacting some Vonage customers' email delivery, resulting in errors and delays. We'll provide further updates within 2 hours. Thank you for your patience and understanding.
- identified Jul 05, 2026, 05:47 AM UTC
We have identified that the issue impacting your Verify V2 email channel, resulting in errors and delays in email delivery, is caused by our third-party email provider. The provider has identified the root cause, and their engineering team is actively working on implementing a fix. We will continue to provide further updates within 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- monitoring Jul 05, 2026, 06:51 AM UTC
Vonage services continue to show signs of recovery following today's interruption to the Verify V2 email channel. Our engineering team is actively monitoring the service to confirm full stability, and we remain engaged with our third-party provider as recovery continues. We will continue to provide further updates within 2 hours, and once full service is confirmed as restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- resolved Jul 05, 2026, 07:14 AM UTC
Vonage services have been fully restored following today's service interruption to the Verify V2 email channel, which began at 2026-07-05 04:20 UTC. Full resolution has been confirmed by our third-party provider effective 2026-07-05 06:00 UTC. Thank you for your patience and understanding as we worked with our third-party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Minor July 3, 2026 United Kingdom SMS & Voice - Degradation affecting Lycamobile 10h 37m SMS Europe
Started Jul 03, 2026, 10:09 PM UTC· resolved Jul 04, 2026, 08:47 AM UTC
- investigating Jul 03, 2026, 10:09 PM UTC
We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 04, 2026, 08:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 04, 2026, 08:47 AM UTC
This incident has been resolved.
Notice July 2, 2026 Service issue in DTMF not working for WebRTC Agents 11m Voice WebRTC
Started Jul 02, 2026, 01:42 PM UTC· resolved Jul 02, 2026, 01:54 PM UTC
- investigating Jul 02, 2026, 01:42 PM UTC
We have identified and subsequently resolved an issue impacting DTMF not working for WEBRCT Agents, with the disruption occurring Start date time 2026-07-01T10:45:00.000+0000 UTC. Recovered: 2026-07-02T06:52:00.000+0000 UTC. Region-APSE2 Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- resolved Jul 02, 2026, 01:54 PM UTC
This incident has been resolved.
Minor July 2, 2026 Dominican Republic SMS - Delivery Degradation towards Altice 19h 28m SMS North America
Started Jul 02, 2026, 08:56 AM UTC· resolved Jul 03, 2026, 04:24 AM UTC
- investigating Jul 02, 2026, 08:56 AM UTC
We observed SMS delivery degradation towards Altice network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- resolved Jul 03, 2026, 04:24 AM UTC
This incident has been resolved.
Minor July 1, 2026 Video API - Media connection issue 55m Media Connection (Standard)
Started Jul 01, 2026, 05:03 AM UTC· resolved Jul 01, 2026, 05:58 AM UTC
- investigating Jul 01, 2026, 05:03 AM UTC
We are aware of issues that may be impacting your Video API Media Router. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hrs. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- resolved Jul 01, 2026, 05:58 AM UTC
Vonage services are fully restored following today's interruption in Video API Media Router from 2026-07-01 04:01:00 UTC until 2026-07-01 04:11:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com"
Minor July 1, 2026 China SMS - Delivery degradation of Pre-Registered brands toward China Mobile 3h 19m SMS APAC
Started Jul 01, 2026, 12:49 AM UTC· resolved Jul 01, 2026, 04:09 AM UTC
- investigating Jul 01, 2026, 12:49 AM UTC
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jul 01, 2026, 03:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 01, 2026, 04:09 AM UTC
This incident has been resolved.
Minor June 30, 2026 Nigeria SMS - Delivery Degradation towards MTN 1h 52m SMS Middle East & Africa
Started Jun 30, 2026, 07:46 PM UTC· resolved Jun 30, 2026, 09:39 PM UTC
- investigating Jun 30, 2026, 07:46 PM UTC
We observed SMS delivery degradation towards Nigeria-MTN network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 30, 2026, 08:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2026, 09:39 PM UTC
Issue resolved
Minor June 30, 2026 Austria SMS - Delivery Degradation affecting T-mobile 1h 27m SMS Europe
Started Jun 30, 2026, 01:51 PM UTC· resolved Jun 30, 2026, 03:18 PM UTC
- investigating Jun 30, 2026, 01:51 PM UTC
We are currently observing SMS delivery degradation towards T-Mobile network in Austria. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
- monitoring Jun 30, 2026, 02:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2026, 03:18 PM UTC
This incident has been resolved.
Minor June 30, 2026 Israel SMS - Delivery degradation towards Pelephone network 3h 56m SMS Middle East & Africa
Started Jun 30, 2026, 02:47 AM UTC· resolved Jun 30, 2026, 06:43 AM UTC
- investigating Jun 30, 2026, 02:47 AM UTC
We are observing SMS delivery degradation towards Pelephone network in Israel. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 30, 2026, 05:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2026, 06:43 AM UTC
This incident has been resolved.
Minor June 29, 2026 UK SMS - Delivery receipt degradation affecting multiple networks 2h 46m SMS Europe
Started Jun 29, 2026, 05:16 PM UTC· resolved Jun 29, 2026, 08:02 PM UTC
- investigating Jun 29, 2026, 05:16 PM UTC
We have been notified about an issue impacting SMS messages to multiple networks. You may experience missing or delayed delivery receipts when sending to multiple networks in the UK. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
- monitoring Jun 29, 2026, 07:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 08:02 PM UTC
This incident has been resolved.
Minor June 29, 2026 UK SMS - Delivery degradation towards Vodafone network 2h 17m SMS Europe
Started Jun 29, 2026, 11:20 AM UTC· resolved Jun 29, 2026, 01:38 PM UTC
- investigating Jun 29, 2026, 11:20 AM UTC
We are currently observing SMS delivery degradation towards Vodafone network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 29, 2026, 01:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 01:38 PM UTC
This incident has been resolved.
Minor June 29, 2026 UK SMS - Delivery degradation towards Lycamobile network 20h 15m SMS Europe
Started Jun 29, 2026, 10:39 AM UTC· resolved Jun 30, 2026, 06:54 AM UTC
- investigating Jun 29, 2026, 10:39 AM UTC
We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 30, 2026, 06:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2026, 06:54 AM UTC
This incident has been resolved.
Minor June 29, 2026 China SMS - Delivery degradation of Pre-Registered brands 2h 2m SMS APAC
Started Jun 29, 2026, 12:44 AM UTC· resolved Jun 29, 2026, 02:46 AM UTC
- investigating Jun 29, 2026, 12:44 AM UTC
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 29, 2026, 02:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 02:46 AM UTC
This incident has been resolved.
Minor June 26, 2026 Indonesia Voice - Degradation affecting short duration calls 16h 22m Voice APAC
Started Jun 26, 2026, 05:36 PM UTC· resolved Jun 27, 2026, 09:59 AM UTC
- investigating Jun 26, 2026, 05:36 PM UTC
We are currently observing outbound calls degradation affecting short duration calls. We are working along with our partners to resolve the issue and will post an updates as soon as more information becomes available. Please contact [email protected] if you have any questions
- monitoring Jun 27, 2026, 09:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2026, 09:59 AM UTC
This incident has been resolved.
Minor June 26, 2026 Philippines SMS - Delivery degradation towards Globe Telecom 39m SMS APAC
Started Jun 26, 2026, 05:26 AM UTC· resolved Jun 26, 2026, 06:06 AM UTC
- investigating Jun 26, 2026, 05:26 AM UTC
We are currently observing SMS delivery degradation towards Globe Telecom in Philippines. You may experience missing and delayed messages and delivery receipts for outbound messages. We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available. Please contact [email protected] if you have any questions.
- resolved Jun 26, 2026, 06:06 AM UTC
This incident has been resolved.
Minor June 26, 2026 SMS Channel Degradation - Delayed Outbound Messages 2h 41m SMS
Started Jun 26, 2026, 01:41 AM UTC· resolved Jun 26, 2026, 04:23 AM UTC
- investigating Jun 26, 2026, 01:41 AM UTC
We are aware of issues that may be impacting your SMS services Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- resolved Jun 26, 2026, 04:23 AM UTC
Vonage services are fully restored following today's interruption, which caused delays in the delivery of a small set of the outbound messages from 2026-06-25T21:48:00.000+0000 UTC until 2026-06-26T02:58:00.000+0000 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Minor June 26, 2026 Italy SMS - Delivery degradation towards Wind network 5h 44m SMS Europe
Started Jun 26, 2026, 12:38 AM UTC· resolved Jun 26, 2026, 06:23 AM UTC
- investigating Jun 26, 2026, 12:38 AM UTC
We are currently observing SMS delivery degradation towards Wind network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available. Please contact [email protected] if you have any questions.
- monitoring Jun 26, 2026, 05:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2026, 06:23 AM UTC
This incident has been resolved.
Minor June 25, 2026 USA MMS - Delivery degradation towards AT&T 2h 30m MMS North America
Started Jun 25, 2026, 11:03 PM UTC· resolved Jun 26, 2026, 01:34 AM UTC
- investigating Jun 25, 2026, 11:03 PM UTC
Please be advised that we are observing a MMS degradation towards AT&T network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- monitoring Jun 26, 2026, 12:52 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2026, 01:34 AM UTC
This incident has been resolved.