Vonage API incident

Indonesia SMS - Delivery degradation affecting Axiata

Minor Resolved View vendor source →

Vonage API experienced a minor incident on July 13, 2026 affecting SMS APAC, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 08:31 PM UTC
Resolved
Jul 14, 2026, 12:14 AM UTC
Duration
3h 42m
Detected by Pingoru
Jul 13, 2026, 08:31 PM UTC

Affected components

SMS APAC

Update timeline

  1. investigating Jul 13, 2026, 08:31 PM UTC

    Please be advised that we are observing SMS delivery degradation towards Axaiata. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Jul 13, 2026, 11:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2026, 12:14 AM UTC

    This incident has been resolved.