Twilio Outage History

Started Aug 10, 2026, 05:59 PM UTC· resolved Aug 10, 2026, 09:10 PM UTC

1. investigating Aug 10, 2026, 05:59 PM UTC

   We are currently invetigating an issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents. We will provide updates in an hour or as soon as more information becomes avalible.

2. investigating Aug 10, 2026, 06:01 PM UTC

   We are continuing to investigate this issue.

3. investigating Aug 10, 2026, 06:59 PM UTC

   We are still investigating issue. We will provide an update within two hours or sooner.

4. monitoring Aug 10, 2026, 08:14 PM UTC

   Latency, error rates for integrations using to bridge to Dialogflow CX agents are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

5. resolved Aug 10, 2026, 09:10 PM UTC

   The issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents has been resolved and it is operating normally at this time.

Read the full incident report →

Started Aug 10, 2026, 04:21 PM UTC· resolved Aug 10, 2026, 05:45 PM UTC

1. identified Aug 10, 2026, 04:21 PM UTC

   Our engineers have identified the issue (identified at 9:58 AM PDT) and are working toward a fix. Customers attempting to cancel or downgrade a SendGrid plan that has a dedicated IP are currently receiving a 400 error. If you need to downgrade or cancel, the current workaround is to reach out to Support to request an IP removal. We will provide another update in 1 hour or as soon as more information becomes available. Mail send is not impacted.

2. monitoring Aug 10, 2026, 05:04 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. Customers with a dedicated IP should now be able to successfully cancel or downgrade their plan without encountering a 400 error. We will provide another update in 1 hour or as soon as more information becomes available.

3. resolved Aug 10, 2026, 05:45 PM UTC

   Our engineers have monitored the fix and confirmed the issue with plan downgrades and cancellations for accounts with dedicated IPs has been resolved. All services are now operating normally at this time.

Read the full incident report →

Started Aug 09, 2026, 02:56 PM UTC· resolved Aug 09, 2026, 08:18 PM UTC

1. investigating Aug 09, 2026, 02:56 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Landline Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 09, 2026, 03:56 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Aug 09, 2026, 06:02 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Aug 09, 2026, 08:17 PM UTC

   We have observed a recovery in voice calls from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Aug 09, 2026, 08:18 PM UTC

   The incident has been resolved and voice calls from network subscribers to a subset of Twilio United States Phone Numbers are operating normally.

Read the full incident report →

Started Aug 09, 2026, 09:21 AM UTC· resolved Aug 09, 2026, 01:32 PM UTC

1. investigating Aug 09, 2026, 09:21 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 09, 2026, 09:25 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 09, 2026, 10:25 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 09, 2026, 12:09 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Aug 09, 2026, 01:32 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Rakuten network subscribers in Japan is operating normally.

Read the full incident report →

Started Aug 09, 2026, 08:58 AM UTC· resolved Aug 09, 2026, 01:08 PM UTC

1. investigating Aug 09, 2026, 08:58 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 09, 2026, 09:07 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 09, 2026, 10:09 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 09, 2026, 10:19 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Aug 09, 2026, 12:20 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Aug 09, 2026, 01:08 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.

Read the full incident report →

Started Aug 08, 2026, 11:39 PM UTC· resolved Aug 09, 2026, 04:45 PM UTC

1. investigating Aug 08, 2026, 11:39 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 09, 2026, 12:40 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Aug 09, 2026, 02:41 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating Aug 09, 2026, 06:41 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. identified Aug 09, 2026, 01:51 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. monitoring Aug 09, 2026, 01:53 PM UTC

   We have observed a recovery in SMS delivery from Twilio Long Codes to multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Aug 09, 2026, 03:59 PM UTC

   We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

8. resolved Aug 09, 2026, 04:45 PM UTC

   The incident has been resolved and SMS delivery from Twilio Long Codes to affected networks in South Africa is operating normally.

Read the full incident report →

Started Aug 08, 2026, 08:52 PM UTC· resolved Aug 09, 2026, 04:00 AM UTC

1. investigating Aug 08, 2026, 08:52 PM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 08, 2026, 09:11 PM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 08, 2026, 10:17 PM UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 08, 2026, 10:18 PM UTC

   We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Aug 09, 2026, 12:19 AM UTC

   We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Aug 09, 2026, 04:00 AM UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States are operating normally.

Read the full incident report →

Started Aug 08, 2026, 04:15 PM UTC· resolved Aug 08, 2026, 05:12 PM UTC

1. investigating Aug 08, 2026, 04:15 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Aug 08, 2026, 04:23 PM UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. resolved Aug 08, 2026, 05:12 PM UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia are operating normally.

Read the full incident report →

Started Aug 08, 2026, 11:29 AM UTC· resolved Aug 08, 2026, 07:26 PM UTC

1. investigating Aug 08, 2026, 11:29 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 08, 2026, 12:29 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Aug 08, 2026, 02:35 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Aug 08, 2026, 03:23 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. identified Aug 08, 2026, 04:25 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Aug 08, 2026, 06:22 PM UTC

   We have observed a recovery in SMS delivery from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. resolved Aug 08, 2026, 07:26 PM UTC

   The incident has been resolved and SMS delivery from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States is operating normally.

Read the full incident report →

Started Aug 08, 2026, 10:47 AM UTC· resolved Aug 08, 2026, 08:45 PM UTC

1. investigating Aug 08, 2026, 10:47 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 08, 2026, 11:48 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Aug 08, 2026, 12:23 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Aug 08, 2026, 01:24 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Aug 08, 2026, 03:25 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified Aug 08, 2026, 07:25 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. monitoring Aug 08, 2026, 07:29 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. resolved Aug 08, 2026, 08:45 PM UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Portugal is operating normally.

Read the full incident report →

Started Aug 07, 2026, 05:02 PM UTC· resolved Aug 07, 2026, 10:12 PM UTC

1. investigating Aug 07, 2026, 05:02 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 07, 2026, 05:05 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 07, 2026, 06:06 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 07, 2026, 06:25 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Aug 07, 2026, 08:26 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Aug 07, 2026, 10:12 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Senders and Long Codes to Orange network subscribers in Guinea is operating normally.

Read the full incident report →

Started Aug 07, 2026, 04:17 PM UTC· resolved Aug 07, 2026, 10:06 PM UTC

1. investigating Aug 07, 2026, 04:17 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 07, 2026, 04:23 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 07, 2026, 05:24 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 07, 2026, 06:42 PM UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Aug 07, 2026, 08:43 PM UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Aug 07, 2026, 10:06 PM UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Chile are operating normally.

Read the full incident report →

Started Aug 06, 2026, 08:09 PM UTC· resolved Aug 11, 2026, 09:20 PM UTC

1. investigating Aug 06, 2026, 08:09 PM UTC

   Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 06, 2026, 08:12 PM UTC

   Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 06, 2026, 09:14 PM UTC

   Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 06, 2026, 11:17 PM UTC

   Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Aug 07, 2026, 03:17 AM UTC

   Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Aug 07, 2026, 11:19 AM UTC

   Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

7. identified Aug 08, 2026, 03:19 AM UTC

   Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

8. identified Aug 09, 2026, 03:20 AM UTC

   Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

9. identified Aug 10, 2026, 03:23 AM UTC

   Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

10. identified Aug 10, 2026, 11:03 AM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and the Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

11. identified Aug 10, 2026, 12:04 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and the Philippines Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

12. identified Aug 10, 2026, 02:04 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and Philippines Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

13. identified Aug 10, 2026, 03:28 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

14. identified Aug 10, 2026, 04:34 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

15. identified Aug 10, 2026, 06:34 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

16. identified Aug 10, 2026, 10:35 PM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

17. identified Aug 11, 2026, 06:35 AM UTC

    Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

18. monitoring Aug 11, 2026, 07:15 PM UTC

    We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

19. resolved Aug 11, 2026, 09:20 PM UTC

    The incident has been resolved and voice calls from network subscribers to Twilio Colombia Landline Numbers are operating normally.

Read the full incident report →

Started Aug 06, 2026, 04:52 PM UTC· resolved Aug 06, 2026, 07:30 PM UTC

1. investigating Aug 06, 2026, 04:52 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 06, 2026, 05:02 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 06, 2026, 05:29 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Aug 06, 2026, 07:30 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally.

Read the full incident report →

Started Aug 06, 2026, 01:29 PM UTC· resolved Aug 06, 2026, 02:21 PM UTC

1. investigating Aug 06, 2026, 01:29 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in Malaysia and multiple networks in multiple countries in Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Aug 06, 2026, 01:30 PM UTC

   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Malaysia and on multiple networks in multiple countries in Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. resolved Aug 06, 2026, 02:21 PM UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Malaysia and affected networks in multiple countries in Africa is operating normally.

Read the full incident report →

Started Aug 06, 2026, 05:08 AM UTC· resolved Aug 06, 2026, 07:01 AM UTC

1. investigating Aug 06, 2026, 05:08 AM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Aug 06, 2026, 05:45 AM UTC

   We have observed a recovery in voice calls from network subscribers to Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. resolved Aug 06, 2026, 07:01 AM UTC

   The incident has been resolved and voice calls from network subscribers to Twilio Singapore Phone Numbers are operating normally.

Read the full incident report →

Started Aug 06, 2026, 03:37 AM UTC· resolved Aug 06, 2026, 11:44 AM UTC

1. investigating Aug 06, 2026, 03:37 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 06, 2026, 03:44 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 06, 2026, 04:44 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 06, 2026, 05:44 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Aug 06, 2026, 07:47 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Aug 06, 2026, 11:44 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay is operating normally.

Read the full incident report →

Started Aug 06, 2026, 12:47 AM UTC· resolved Aug 06, 2026, 11:24 AM UTC

1. investigating Aug 06, 2026, 12:47 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 06, 2026, 12:49 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 06, 2026, 01:49 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 06, 2026, 03:50 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Aug 06, 2026, 06:03 AM UTC

   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Aug 06, 2026, 08:09 AM UTC

   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Aug 06, 2026, 11:24 AM UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Italy is operating normally.

Read the full incident report →

Started Aug 05, 2026, 06:00 PM UTC· resolved Aug 05, 2026, 06:00 PM UTC

1. resolved Aug 05, 2026, 06:48 PM UTC

   Starting on July 16th 2026, to July 31st 2026, customers may have encountered errors when sending emails via SMTP with encoded special characters in the From header. Our engineers noticed the issue and apply a fix to correct it. There is no data loss. The issue has been resolved, and all impacted services are operating normally.

Read the full incident report →

Started Aug 05, 2026, 04:30 PM UTC· resolved Aug 05, 2026, 04:30 PM UTC

1. resolved Aug 05, 2026, 04:38 PM UTC

   Twilio Messaging was degraded for 1 minute between 08:30 and 08:31 Pacific Time on 08/05/2026. During this period of time customers may have experienced outgoing messages being sent without the URL shortening feature. The issue has now been resolved.

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Started Aug 05, 2026, 02:21 PM UTC· resolved Aug 07, 2026, 11:14 AM UTC

1. investigating Aug 05, 2026, 02:21 PM UTC

   Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 05, 2026, 02:34 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 05, 2026, 03:35 PM UTC

   Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 05, 2026, 05:40 PM UTC

   Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Aug 05, 2026, 09:42 PM UTC

   Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Aug 06, 2026, 05:43 AM UTC

   Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 16 hours or as soon as more information becomes available.

7. identified Aug 06, 2026, 09:43 PM UTC

   Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 24 hours or as soon as more information becomes available.

8. monitoring Aug 07, 2026, 06:39 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. monitoring Aug 07, 2026, 08:42 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

10. resolved Aug 07, 2026, 11:14 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh is operating normally.

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Started Aug 05, 2026, 06:22 AM UTC· resolved Aug 05, 2026, 05:16 PM UTC

1. investigating Aug 05, 2026, 06:22 AM UTC

   Our monitoring systems have detected a potential issue with connections to Video Rooms in in1 region. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Aug 05, 2026, 06:51 AM UTC

   We are currently investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.

3. investigating Aug 05, 2026, 07:35 AM UTC

   We are still investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 2 hours or as soon as more information becomes available.

4. investigating Aug 05, 2026, 09:34 AM UTC

   We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 4 hours or as soon as more information becomes available.

5. investigating Aug 05, 2026, 01:34 PM UTC

   We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 8 hours or as soon as more information becomes available.

6. monitoring Aug 05, 2026, 03:20 PM UTC

   We are observing successful recovery with the issue impacting Video Rooms in the IN1 region. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

7. resolved Aug 05, 2026, 05:16 PM UTC

   We are no longer experiencing the issue impacting Video Rooms in the IN1 region. This incident has been resolved.

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Started Aug 05, 2026, 12:59 AM UTC· resolved Aug 05, 2026, 03:31 PM UTC

1. investigating Aug 05, 2026, 12:59 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 05, 2026, 01:51 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 05, 2026, 02:52 AM UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 05, 2026, 04:58 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Aug 05, 2026, 08:58 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. monitoring Aug 05, 2026, 12:55 PM UTC

   We have observed a recovery in SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Aug 05, 2026, 02:58 PM UTC

   We have observed a recovery in SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

8. resolved Aug 05, 2026, 03:31 PM UTC

   The incident has been resolved and SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom is operating normally.

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Started Aug 04, 2026, 09:45 PM UTC· resolved Aug 05, 2026, 12:33 AM UTC

1. investigating Aug 04, 2026, 09:45 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 04, 2026, 09:50 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 04, 2026, 10:26 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Aug 05, 2026, 12:33 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand is operating normally.

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Started Aug 04, 2026, 06:15 PM UTC· resolved Aug 04, 2026, 06:15 PM UTC

1. resolved Aug 04, 2026, 06:15 PM UTC

   On Jul 28th, from 02:03:40 UTC to 02:13:30 UTC, Verify settings in the Twilio Console were degraded. Actions related with template management, webhooks management, geopermissions and fraud guard configuration were unavailable in the US1 region. This incident is now resolved.

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