Twilio incident
SMS Delivery Failures from Twilio to Robi/Axoata Bangladesh
Twilio experienced a minor incident on August 5, 2026 affecting SMS, APAC, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2026, 02:21 PM UTC
Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 05, 2026, 02:34 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 05, 2026, 03:35 PM UTC
Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 05, 2026, 05:40 PM UTC
Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 05, 2026, 09:42 PM UTC
Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Aug 06, 2026, 05:43 AM UTC
Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Aug 06, 2026, 09:43 PM UTC
Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Aug 07, 2026, 06:39 AM UTC
We have observed a recovery in SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 07, 2026, 08:42 AM UTC
We have observed a recovery in SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 07, 2026, 11:14 AM UTC
The incident has been resolved and SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh is operating normally.