Twilio Outage History

Started Aug 04, 2026, 06:00 PM UTC· resolved Aug 04, 2026, 06:00 PM UTC

1. resolved Aug 04, 2026, 05:50 PM UTC

   Retroactive Incident - Our engineers have investigated and resolved the issues with delays with Legacy API marketing campaigns. On Friday July 31st from 9:52 AM PT to 10:12 AM PT a subset of customers may have experienced delays sending Legacy Marketing campaigns when using the API or SendGrid UI. The issue has been resolved and all impacted services are operating normally.

2. resolved Aug 04, 2026, 06:01 PM UTC

   Retroactive Incident - Our engineers have investigated and resolved the issues with delays with Legacy API marketing campaigns. On Friday July 31, 2026 from 9:52 AM PT to 10:12 AM PT a subset of customers may have experienced delays sending Legacy Marketing campaigns when using the API or SendGrid UI. The issue has been resolved and all impacted services are operating normally.

Read the full incident report →

Started Aug 04, 2026, 04:45 PM UTC· resolved Aug 07, 2026, 11:01 AM UTC

1. investigating Aug 04, 2026, 04:45 PM UTC

   As of 16:13 UTC, we're seeing an increase in API failures on multiple Twilio APIs. The failures have tapered down to pre-event levels at 16:20 UTC. We're still monitoring our services and finding the root cause for the elevated failures. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 04, 2026, 05:02 PM UTC

   We are no longer seeing an increase in API failures on multiple Twilio APIs. This incident has been resolved.

3. resolved Aug 07, 2026, 11:01 AM UTC

   We are no longer seeing an increase in API failures on multiple Twilio APIs. This incident has been resolved.

Read the full incident report →

Started Aug 04, 2026, 03:36 PM UTC· resolved Aug 04, 2026, 03:36 PM UTC

1. resolved Aug 04, 2026, 03:36 PM UTC

   During a period between 7:30-8:16 AM PST customers using Deepgram as the speech-to-text provider may have seen degraded performance in speech recognition and realtime transcriptions for voice and video applications. This issue is now resolved.

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Started Aug 04, 2026, 06:32 AM UTC· resolved Aug 04, 2026, 08:00 PM UTC

1. identified Aug 04, 2026, 06:32 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 04, 2026, 07:33 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Aug 04, 2026, 09:34 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Aug 04, 2026, 01:35 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. monitoring Aug 04, 2026, 01:58 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Telenor network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Aug 04, 2026, 03:59 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Telenor network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Aug 04, 2026, 08:00 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Telenor network subscribers in Pakistan is operating normally.

Read the full incident report →

Started Aug 04, 2026, 03:30 AM UTC· resolved Aug 04, 2026, 08:38 AM UTC

1. investigating Aug 04, 2026, 03:30 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lancelot BV network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 04, 2026, 03:32 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lancelot BV network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 04, 2026, 04:33 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lancelot BV network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 04, 2026, 06:33 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lancelot BV network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Aug 04, 2026, 06:34 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Lancelot BV network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Aug 04, 2026, 08:38 AM UTC

   The incident has been resolved and SMS delivery from Twilio to Lancelot BV network subscribers in the Netherlands is operating normally.

Read the full incident report →

Started Aug 03, 2026, 10:02 PM UTC· resolved Aug 03, 2026, 11:44 PM UTC

1. investigating Aug 03, 2026, 10:02 PM UTC

   Our monitoring systems have detected a potential issue with AI Terms page presented when using Twilio Conversations, even after accepted it previously. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. resolved Aug 03, 2026, 11:44 PM UTC

   The issue with AI Terms page presented when using Twilio Conversations has been resolved and Conversations is operating normally at this time.

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Started Aug 03, 2026, 07:32 PM UTC· resolved Aug 04, 2026, 08:46 PM UTC

1. investigating Aug 03, 2026, 07:32 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes and Long Codes to Bell network subscribers in Canada. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 03, 2026, 07:38 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes and Long Codes to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 03, 2026, 08:07 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Toll-Free Numbers to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 03, 2026, 08:46 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Toll-Free Numbers to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Aug 03, 2026, 10:48 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Toll-Free Numbers to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. identified Aug 04, 2026, 02:56 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. identified Aug 04, 2026, 11:00 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Toll-Free Numbers to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Aug 04, 2026, 06:43 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Bell network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. resolved Aug 04, 2026, 08:46 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Bell network subscribers in Canada is operating normally.

Read the full incident report →

Started Aug 03, 2026, 06:52 PM UTC· resolved Aug 04, 2026, 05:13 AM UTC

1. investigating Aug 03, 2026, 06:52 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 03, 2026, 06:53 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 03, 2026, 07:54 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 03, 2026, 09:54 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Aug 03, 2026, 11:03 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Aug 04, 2026, 01:03 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. monitoring Aug 04, 2026, 05:04 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

8. resolved Aug 04, 2026, 05:13 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Zambia is operating normally.

Read the full incident report →

Started Aug 03, 2026, 04:47 PM UTC· resolved Aug 03, 2026, 07:30 PM UTC

1. investigating Aug 03, 2026, 04:47 PM UTC

   We are currently investigating an issue regarding degradation to Conversation Relay. We will provide an update in an hour or as soon as more information becomes available.

2. investigating Aug 03, 2026, 05:12 PM UTC

   We are continuing to investigate this issue.

3. investigating Aug 03, 2026, 05:24 PM UTC

   We are continuing to investigate this issue.

4. identified Aug 03, 2026, 05:39 PM UTC

   Engineering has identified the issue. Customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay are hard down. Customers using Deepgram speech model flux or Google speech models are not impacted. Engineering teams are working closely with Deepgram to investigate and remediate the issue.

5. identified Aug 03, 2026, 06:38 PM UTC

   We are continuing to work on a fix for this issue.

6. monitoring Aug 03, 2026, 06:45 PM UTC

   We are observing recovery for customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay. Engineering teams will continue to monitor closely with Deepgram to ensure recovery is sustained. We will provide another update in 2 hours or as sooner.

7. resolved Aug 03, 2026, 07:30 PM UTC

   The issue with Deepgram speech models nova-2 and nova-3 for Conversation Relay has been resolved and it is operating normally at this time.

Read the full incident report →

Started Aug 03, 2026, 04:29 PM UTC· resolved Aug 03, 2026, 06:58 PM UTC

1. investigating Aug 03, 2026, 04:29 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Ooredoo network subscribers in Kuwait. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 03, 2026, 04:32 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Ooredoo network subscribers in Kuwait. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 03, 2026, 04:47 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Ooredoo network subscribers in Kuwait and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Aug 03, 2026, 06:58 PM UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to Ooredoo network subscribers in Kuwait is operating normally.

Read the full incident report →

Started Aug 03, 2026, 02:40 PM UTC· resolved Aug 04, 2026, 12:04 AM UTC

1. investigating Aug 03, 2026, 02:40 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 03, 2026, 02:40 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 03, 2026, 03:40 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 03, 2026, 05:46 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Aug 03, 2026, 09:52 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. resolved Aug 04, 2026, 12:04 AM UTC

   The incident has been resolved and the investigation of the degradation will be continued over: https://status.twilio.com/incidents/jzmny86q8wvk.

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Started Aug 03, 2026, 02:15 PM UTC· resolved Aug 03, 2026, 10:56 PM UTC

1. investigating Aug 03, 2026, 02:15 PM UTC

   Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 03, 2026, 03:16 PM UTC

   Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Aug 03, 2026, 04:29 PM UTC

   We have observed a recovery in voice calls from network subscribers in Brazil to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 03, 2026, 05:40 PM UTC

   Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. identified Aug 03, 2026, 06:41 PM UTC

   Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Aug 03, 2026, 08:49 PM UTC

   We have observed a recovery in voice calls from network subscribers in Brazil to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. resolved Aug 03, 2026, 10:56 PM UTC

   The incident has been resolved and voice calls from network subscribers in Brazil to a subset of Twilio Brazil Phone Numbers are operating normally.

Read the full incident report →

Started Aug 03, 2026, 02:01 PM UTC· resolved Aug 03, 2026, 03:00 PM UTC

1. investigating Aug 03, 2026, 02:01 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 03, 2026, 02:02 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 03, 2026, 02:59 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Aug 03, 2026, 03:00 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States is operating normally.

Read the full incident report →

Started Aug 03, 2026, 01:32 PM UTC· resolved Aug 03, 2026, 08:01 PM UTC

1. investigating Aug 03, 2026, 01:32 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 03, 2026, 01:37 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 03, 2026, 02:38 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 03, 2026, 04:40 PM UTC

   We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Aug 03, 2026, 06:41 PM UTC

   We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Aug 03, 2026, 08:01 PM UTC

   The incident has been resolved and User Authentication Identity SNA failure increase for Telkomsel in Indonesia is operating normally.

Read the full incident report →

Started Aug 03, 2026, 06:01 AM UTC· resolved Aug 06, 2026, 11:47 AM UTC

1. investigating Aug 03, 2026, 06:01 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 03, 2026, 07:01 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Aug 03, 2026, 08:18 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Aug 03, 2026, 09:20 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Aug 03, 2026, 11:20 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified Aug 03, 2026, 03:20 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. identified Aug 03, 2026, 11:21 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

8. identified Aug 04, 2026, 03:21 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

9. identified Aug 05, 2026, 03:21 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

10. monitoring Aug 06, 2026, 09:50 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Econet network subscribers in Burundi and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

11. resolved Aug 06, 2026, 11:47 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Econet network subscribers in Burundi is operating normally.

Read the full incident report →

Started Aug 03, 2026, 05:48 AM UTC· resolved Aug 03, 2026, 04:56 PM UTC

1. identified Aug 03, 2026, 05:48 AM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 03, 2026, 06:53 AM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Aug 03, 2026, 08:53 AM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Aug 03, 2026, 12:59 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. monitoring Aug 03, 2026, 02:53 PM UTC

   We have observed a recovery in User Authentication Identity SNA failure increase for Indosat in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Aug 03, 2026, 04:56 PM UTC

   The incident has been resolved and User Authentication Identity SNA failure increase for Indosat in Indonesia is operating normally.

Read the full incident report →

Started Aug 02, 2026, 01:17 PM UTC· resolved Aug 02, 2026, 03:57 PM UTC

1. investigating Aug 02, 2026, 01:17 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 02, 2026, 01:52 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 02, 2026, 02:51 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Aug 02, 2026, 03:57 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Safaricom network subscribers in Kenya is operating normally.

Read the full incident report →

Started Jul 31, 2026, 03:35 PM UTC· resolved Jul 31, 2026, 05:14 PM UTC

1. investigating Jul 31, 2026, 03:35 PM UTC

   We are currently experiencing delays with inbound and outbound message delivery for RCS and WhatsApp. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jul 31, 2026, 04:35 PM UTC

   We are still seeing delays with inbound and outbound message delivery for RCS and WhatsApp. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jul 31, 2026, 04:44 PM UTC

   We are observing recovery in delays with inbound and outbound message delivery for RCS and WhatsApp. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

4. resolved Jul 31, 2026, 05:14 PM UTC

   We are no longer experiencing delays with inbound and outbound message delivery for RCS and WhatsApp. This incident has been resolved.

Read the full incident report →

Started Jul 31, 2026, 06:35 AM UTC· resolved Jul 31, 2026, 04:17 PM UTC

1. investigating Jul 31, 2026, 06:35 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in El Salvador. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 31, 2026, 07:42 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jul 31, 2026, 09:04 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jul 31, 2026, 11:06 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Jul 31, 2026, 02:08 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Jul 31, 2026, 04:08 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Jul 31, 2026, 04:17 PM UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Telefonica network subscribers in El Salvador are operating normally.

Read the full incident report →

Started Jul 30, 2026, 11:22 PM UTC· resolved Jul 31, 2026, 10:16 PM UTC

1. investigating Jul 30, 2026, 11:22 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 30, 2026, 11:42 PM UTC

   Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jul 31, 2026, 12:45 AM UTC

   Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jul 31, 2026, 02:48 AM UTC

   Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Jul 31, 2026, 06:53 AM UTC

   Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Jul 31, 2026, 02:54 PM UTC

   Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

7. monitoring Jul 31, 2026, 05:30 PM UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Jul 31, 2026, 07:30 PM UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

9. resolved Jul 31, 2026, 10:16 PM UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Brazil are operating normally.

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Started Jul 30, 2026, 10:50 PM UTC· resolved Jul 31, 2026, 02:12 AM UTC

1. investigating Jul 30, 2026, 10:50 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Celcom network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jul 30, 2026, 11:51 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Celcom network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jul 31, 2026, 12:01 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Celcom network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 31, 2026, 02:01 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Celcom network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved Jul 31, 2026, 02:12 AM UTC

   The incident has been resolved and SMS delivery from Twilio to Celcom network subscribers in Malaysia is operating normally.

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Started Jul 30, 2026, 10:31 PM UTC· resolved Aug 01, 2026, 10:40 AM UTC

1. investigating Jul 30, 2026, 10:31 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Africell network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jul 30, 2026, 11:31 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Africell network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Jul 31, 2026, 01:37 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Africell network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Jul 31, 2026, 03:13 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Africell network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. monitoring Jul 31, 2026, 04:23 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Africell network subscribers in Angola and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Jul 31, 2026, 06:24 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Africell network subscribers in Angola and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. monitoring Jul 31, 2026, 10:25 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Africell network subscribers in Angola and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

8. monitoring Jul 31, 2026, 06:26 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Africell network subscribers in Angola and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

9. monitoring Aug 01, 2026, 10:26 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Africell network subscribers in Angola and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

10. resolved Aug 01, 2026, 10:40 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Africell network subscribers in Angola is operating normally.

Read the full incident report →

Started Jul 30, 2026, 08:28 PM UTC· resolved Jul 31, 2026, 02:09 AM UTC

1. investigating Jul 30, 2026, 08:28 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 30, 2026, 08:48 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jul 30, 2026, 09:33 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Jul 30, 2026, 10:39 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Jul 31, 2026, 12:41 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Jul 31, 2026, 02:09 AM UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Claro network subscribers in Colombia are operating normally.

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Started Jul 30, 2026, 05:50 PM UTC· resolved Jul 31, 2026, 06:18 AM UTC

1. investigating Jul 30, 2026, 05:50 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 30, 2026, 06:03 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jul 30, 2026, 07:04 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jul 30, 2026, 09:08 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Jul 31, 2026, 01:10 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. monitoring Jul 31, 2026, 04:16 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. resolved Jul 31, 2026, 06:18 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands is operating normally.

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Started Jul 30, 2026, 03:06 PM UTC· resolved Jul 30, 2026, 04:47 PM UTC

1. investigating Jul 30, 2026, 03:06 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 30, 2026, 03:37 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 30, 2026, 03:38 PM UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Jul 30, 2026, 04:47 PM UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

Read the full incident report →