Twilio incident

SMS Delivery Delays and Failures from Twilio to Multiple Networks in Italy

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 6, 2026 affecting SMS, Europe, lasting 10h 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 12:47 AM UTC
Resolved
Aug 06, 2026, 11:24 AM UTC
Duration
10h 37m
Detected by Pingoru
Aug 06, 2026, 12:47 AM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating Aug 06, 2026, 12:47 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 06, 2026, 12:49 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 06, 2026, 01:49 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 06, 2026, 03:50 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Aug 06, 2026, 06:03 AM UTC

    We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Aug 06, 2026, 08:09 AM UTC

    We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Aug 06, 2026, 11:24 AM UTC

    The incident has been resolved and SMS delivery from Twilio to affected networks in Italy is operating normally.