Twilio incident
SMS Delivery Failures from Twilio to Airtel India
Twilio experienced a minor incident on August 9, 2026 affecting SMS, APAC, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2026, 08:58 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 09, 2026, 09:07 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 09, 2026, 10:09 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 09, 2026, 10:19 AM UTC
We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 09, 2026, 12:20 PM UTC
We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 09, 2026, 01:08 PM UTC
The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.